[Andy65]

@meldrewreborn

That is absolutely absurd, there's no logic to it whatsoever. If anything, if one were to believe all the hype/advertising on smart meters then when a customer moves to smart meters, wouldn't it be logical to expect the EAC to go in the opposite direction?

I think that you may be better challenging your MP with this, I don't know how OFGEM could in anyway whatsoever, defend this. I'm sure they'll try but the question to your MP is why are OFGEM allowing it, effectively giving suppliers the ammunition to raise bills incorrectly, most customers probably wouldn't even challenge it.

[Mailman]

Originally Posted by meldrewreborn

but its the slavish adherence to using the EAC data in consumer accounting when better data is available that I find really offensive.

As do we all - you have my sympathies 😔

Another phone call to CS on the way?

At least you have a shrewd idea what you are likely to use over the next 12 months. However in the circumstances of a meter change those customers, that don't monitor usage slavishly, end up potentially having huge upticks to DD when the DD review kicks in as it inevitably does when on a fixed DD payment.

You've highlighted another good reason why many of us use Variable DD. 🍻

[meldrewreborn]

@retrotecchie

your explanation is doubtless correct but that doesn’t make it right, as you acknowledge. Just because that’s the way they have done it for yonks doesn’t mean that the process they use is fit for purpose. I readily accept that in the industry as a whole there is negligible issue with this practice, but at an individual level that’s not true. While I’m experienced enough to challenge any detrimental effect from this- most likely in DD revision - others are not. And why should we have to fight to get fair treatment when all can see that transferring the EAC of the old meter to the new is a more reasonable and accurate approach?

[geoffers]

Originally Posted by Mailman

At least you have a shrewd idea what you are likely to use over the next 12 months. However in the circumstances of a meter change those customers, that don't monitor usage slavishly, end up potentially having huge upticks to DD when the DD review kicks in as it inevitably does when on a fixed DD payment.

You've highlighted another good reason why many of us use Variable DD. 🍻

I guess it's different for everyone, but I've had the completely opposite experience. I don't know if you saw my recent post here https://community.eonnext.com/thread...ll=1#post56549

They've re-assessed my annual usage and reduced the DD amount (which looks like it's been based on the previous 12 months usage). But on top of that, because I had shifted my DD payment date to a few days before the billing date, the cr/db total at the "bill point" time has remained in credit, so they appear to have reduced the DD by a further amount to spread the credit repayment over the year : result 😁

[meldrewreborn]

@Mailman

I’ll hold my fire for now. They would only say they don’t control the EAC figure, ignoring the fact that they automatically use it, even when their own data is more accurate.

If they try to up my DD at the next review then I’ll make a formal complaint on the basis that they are not using the most accurate data available to them, which is a breach of their licence from OFGEM. I’ll take it to the ombudsman too. If they want to make my life difficult they’ll find I can make theirs difficult too!