I thought having a Smart Meter would mean that I don' t have to submit readings
manually every month. Message today suggests otherwise! Is this the North /South
divide the media have been suggesting? Have just submitted a reading as requested
so it will be two months of manual readings .
I feel its not completely fair to blame the meter, as 99% of the time the meter works fine but the radio communication (in the north) or the mobile system (in the south), both accessed via the communications hub attached to the electricity meter can be at fault. And then there's the interface between the DCC and the supplier than can be mismatched.
How old is your installation and where in round terms are you?
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
I feel its not completely fair to blame the meter, as 99% of the time the meter works fine but the radio communication (in the north) or the mobile system (in the south), both accessed via the communications hub attached to the electricity meter can be at fault. And then there's the interface between the DCC and the supplier than can be mismatched.
How old is your installation and where in round terms are you?
Forget it, I'm recovering from surgery,I'm in credit as always,statement due tomorrow! Message from Eon says they
are having problems getting Smart readings, I have sent a reading as requested.
Forget it, I'm recovering from surgery,I'm in credit as always,statement due tomorrow! Message from Eon says they
are having problems getting Smart readings, I have sent a reading as requested.
Statement arrived and a message asking me to submit monthly readings until the Smart reading problem is resolved.
No problem, no blame, I was simply stating facts in case anyone else is having the same experience.
I live in the North of England, and my next door neighbours and I have both experienced sometimes lengthy intermittent communication failures between our smart meters and Eon-Next, and have had to send manual readings until they started communicating again. It's an ongoing issue with lots of customers of all energy companies, but I don't know if it's because of the North/South divide.
I think you are on the northern radio system rather than the southern mobile based communication. If it’s been intermittent in the past then that is likely to continue into the future.
in the recent TV programme Octopus installed a cellular hub in a property north of Glasgow which technically they shouldn’t have done, in order to get the meter communicating properly.
the authorities will doubtless frown on such initiative but for me it should be applauded.
I can see you've had lots of great information from our wonderful members!
Have you reached out to our Energy Specialists to allow them to look into this for you? It may be something we have to send over to the smart team, but we can give you a definite answer to what the issue is 🙂
Let us know how you get on, this may help others with the same issue 😁
The Warm Home Discount scheme for 2024/25 is now open! For more information check out this thread - Warm Home Discount 2024/25 ❄
Need to get in touch? You can find out how here 👉 Contact us 👈
Has the Glasgow customer set a precedent for previous Octopus customers to complain when they were charged Standard Rate due to Non Communicating Meter when the originally signed up to Off Peak Tariffs?
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