[RosieMay]

I rang them today and they said there must be a problem in the system somewhere. They are contacting the IT department to see if they can fix it. They told me they'd fixed it last month. It may be that this problem is going to be ongoing for some time.

[RosieMay]

Now that I've contacted them they've put the statement on their website for me to read. At least I know how much they've charged me in the last month. I wonder what will happen in December.

[RosieMay]

@Poppy_EONNext thank you. I'll let you know.

[RosieMay]

Originally Posted by Poppy_EONNext

Hey @RosieMay 😀

I am sorry to hear this has been going on for so long! Sometimes we do need to manually push statements out, but this shouldn't be the case every month and by the sounds of it there is an issue which needs to be looked into further.
I'm glad to see this has been raised with the IT department, hopefully this should be resolved for when your next statement is due to be sent 🙂
Let us know how you get on!

It's going from bad to worse. This month the meter hasn't been read at all and of course there's no statement. I will have to send the meter reading now. If I don't get a statement then I will have to ring them AGAIN.

[retrotecchie]

@RosieMay

How do you pay your bills? Do you have a direct debit (fixed or variable) or do you pay by other means? I'm not saying it's related but when I was transferred to EonNext after my previous company went bust, I didn't see any bills or statements until I had both regular readings and a direct debit in place. Making manual payments and submitting manual readings just didn't cut it!

[RosieMay]

@retrotecchie I pay the same amount b y direct debit every month.

[RosieMay]

I have phone E.on Next yet again and they said they would sort it out. I told them they've said that every month since I joined them in April and nothing has been sorted out. They are going to send an engineer out.

[Poppy_EONNext]

Hey @RosieMay,
Thank you for getting back to me!

I am so sorry to hear this issue is still going on, I think it's best I look into this further for you. I am going to pop you a DM 🙂

[RosieMay]

@Poppy_EON Next thank you. I've sent a private message.

[RosieMay]

I am waiting for the account to be updated now. Hopefully the problem will be sorted out by the end of next year. If not I will move to a different supplier.