After a power outage this week, I checked my meter today, and the screen is blank. I contacted EON and was told I would have to wait until my credit ran out before it is an emergency..... How can this be.... I have no idea how much credit is on the meter.
As I work all day until late if the power goes off, then I will be unaware of this until I arrive home. In that time my freezer will defrost, plus I have a very large fish tank which works of a pump abd filter.
Why do I have to wait?
This is causing me anxiety.
Do you top up your meter with a key/card?
When a prepayment meter goes blank it will usually switch to safety mode which means you won't go off supply. Did the colleague you spoke to discuss arranging an appointment to get the meter exchanged?
The Warm Home Discount scheme for 2024/25 is now open! For more information check out this thread - Warm Home Discount 2024/25 ❄
Need to get in touch? You can find out how here 👉 Contact us 👈
Hi Poppy... the lady I spoke to didn't mention anything about a meter exchange, or that it would go into safety mode. I was only told that i would have to ring the energency number to report that the electricity had powered off once my credit had run out.
@JACQSBAK hey welcome to the community 👋 I'm Deb one of the senior coordinators on the forum.
It should stay in this mode until an engineer can get out and get it fixed for you if this hasn't been arranged then you should get in touch with our energy specialists who will be able to book an appointment for you. You will be billed for any usage that is over your credit once your meter is fixed. I would always recommend keeping whatever you would usually use to top up aside to help budget with this so you don't find yourself with an unexpected bill 😊
As the lovely @Poppy_EONNext mentioned after a power cut it's not unusual for your meter to stay in safety mode it just makes sure that you aren't left without power. If for any reason however you do somehow go off supply get in touch with an energy specialist straight away and we can arrange an emergency engineer 😀
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
Thanks very much for the information provided, it has certainly put my mind at ease.
It would be beneficial to customers if when calling EON, Customer Service personnel passed on this information. Being told you have to wait until your power cuts off is very stressful and causes anxiety.
Thank you again for your quick response to my situation. I will be calling Eon first thing on Monday morning.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
