We were recently nominated for the Collections and Vulnerability awards 2024 - Best Vulnerable Customer Support Initiative category for our fantastic Winter Support Scheme last year.
We are pleased to share that E.ON Next won the award! 🎉🏆
This shows all of the hard work and dedication E.ON Next have put in to help our most vulnerable customers in times of need, we are very proud of all of our staff and happy that our customers are getting the best possible support!
Remember if you're struggling there is support available, you can find lots of information about the support on offer in our Affordability & Vulnerability section 😊 please don't ever struggle alone, we are here to support and anyway we can help we will!
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
Considering that OFGEM berated E.On for their unacceptable treatment of 'vulnerable' prepay meter customers recently and the company incurred compensation penalties of over £6.6 million for their performance in this area for the previous year, it's nice to read something positive for a change 😎
As for 'best possible support', I think that those particular awards went to our tentacled friends and the egg-like ones.
Best Vulnerable Customer Support Team
Octopus Energy
Energy Team of the Year
OVO Energy
But compared to a year or so ago, I think E.On Next are definitely 'getting a wriggle on' and improving all the time, which is to be applauded 👍
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@retrotecchie I agree we haven't always gotten it right first time but when we make mistakes we own them and we use that as a learning curve to improve for next time!
Those tenticled and eggy friends should watch out next year because we have some amazing support here at E.ON Next (not usually one to blow my own trumpet but...toot 😆)
Ovo have a forum but when I supported it I didn’t find the way the threads were displayed was as good as here. Octopus doesn’t have a customer forum like this.
I’d like to think that the volunteers here have some influence with them upstairs and help to draw attention to issues long before OFGEM need to get their fining scale out.
of course I may be wrong, but any sensible supplier would act on early warnings, wouldn’t they?
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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