[pmv039]

Ten days ago I moved from EDF to EON Next and then to the Drive v4 tariff. Move happened on time and I sent the first meter readings from my smart meters. Two days later an email from The Next Team advising they couldn’t read my smart meters. I responded advising I had the Bright App (which has the same source data) and sent them the 30min downloads from Glowmartkt, together with another set of smart meter readings via the EON App. No further communications and my account summary says “SWITCH TO NEXT DRIVE IN PROGRESS”. Any ideas on how long this might take or methods to accelerate? Interestingly, yesterday I did get a marketing email saying “Your fixed tariff with us is all sorted” and offering me a £50 referral code, but I remain on the Next Flex tariff until the switch is sorted.

[geoffers]

Originally Posted by pmv039

Ten days ago I moved from EDF to EON Next and then to the Drive v4 tariff. Move happened on time and I sent the first meter readings from my smart meters. Two days later an email from The Next Team advising they couldn’t read my smart meters. I responded advising I had the Bright App (which has the same source data) and sent them the 30min downloads from Glowmartkt, together with another set of smart meter readings via the EON App. No further communications and my account summary says “SWITCH TO NEXT DRIVE IN PROGRESS”. Any ideas on how long this might take or methods to accelerate? Interestingly, yesterday I did get a marketing email saying “Your fixed tariff with us is all sorted” and offering me a £50 referral code, but I remain on the Next Flex tariff until the switch is sorted.

Sorry to hear this, and sorry I can't be more helpful, but it sounds like you're not alone with this problem ☹️ (only took me a day or so last year)

Someone needs to shake EOn's cage, as there are (at least) 2 others recently posting with exactly the same issue
https://community.eonnext.com/thread...ll=1#post54826

[pmv039]

@pmv039 thanks @geoffers. I have today raised a complaint about the dealy and also raised a complaint about my submitted smart meter readings not being accurately recorded. The latter investigation also identified that EON took a smart meter reading on Day 4. Not holding my breath for a quick response, but it does establish a record, if the ultimate destination is the Energy Ombudsman.