[HelenaP_EONNext]

Hello everyone!

The new Winter Support Scheme 2024 is here to help support our most vulnerable customers this winter ❄️

What is the Winter Support Scheme?

As we start into the colder months, we want to ensure our vulnerable customers are receiving financial support and advice to place them in the best position! This is why the New Winter Support Scheme is offering up to £60 million to more than 60,000 of our most financially vulnerable customers to provide extra support!

The Winter Support Scheme is here to assist by providing financial support for energy bills, debit balances and extra support for those who are struggling with their ongoing energy payments.

What support will be available?

The support available would be discussed with eligible vulnerable customers and decided based on individual circumstances and the data held.

The support for our eligible vulnerable customers may include:

• A credit of £250 on the account to help customers with their energy bills this winter.
• Customers may also be eligible to receive additional financial support, such as debt relief which will be assessed customer to customer based on conversations with our vulnerability team.
• As well as offering support this winter, the scheme also provides support to help our customers manage their affordability for future payments by discussing and setting up affordable payment plans.
• The FREE installation of smart meters, where eligible to help our customers have more control over their energy!

Who is eligible for the Winter Support Scheme?

Customers who are eligible for the Winter Support Scheme have been identified and will be contacted directly by our team of vulnerability experts. Contact will be made via post, text, email and phone.

Affordability support

Although some customers may not be eligible for the Winter Support Scheme, we are still here to provide all the support and advice available to our customers to help with any affordability concerns!

• Check out our thread Changes to your E.ON Next payments, how can we help? to find out more on the extra support available and further budgeting and financial advice!
• You can also find out more information on the E.ON Next Energy Fund which is here to help customers who are struggling financially via our thread E.ON Next Energy Fund
• The Warm Home Discount Scheme for 2024/25 is now also open! Take a look at the thread E.ON Next Warm Home Discount 2024/2025 to find out more!
• Want to find out if you are eligible for insulation? Take a look at our thread The Great British Insulation Scheme

If you have any questions or require any support please let us know!

[ThomasK]

Again - is it too much to ask what the criterion is - why is this not transparent - leaving it vague and cryptic increases uncertainty and causes unnecessary stress for your customers. Many of the most vulnerable customers will be having to make tough decisions now around what they can afford for Christmas and even making hard choices between heating and food costs. They simply need to know if they will get this support of not - so why on earth not just publish the criterion so people can tell if its something they will get or not?

[Prettyeyez]

I agree with @ThomasK

It would be beneficial to know what the eligibility would be as we are already in the colder months of the year.

Today I had an email about increasing my DD to something that I cannot afford which didn’t make sense as my current usage is less that my current DD.

However, it would be nice to have the freedom/option to put my heating on but too afraid to do so because of the costs!

Yes, it’s great that eon is now offering this scheme again but why has this taken so long to put in place?

No one should have to choose between having heat or spending money on food…