Can I simply ask, why is it, that having a SMETS2 meter (supplied by E.On), can the Export values not be read remotely and daily ? It just seems a little archaic to have to manually send those values in, with a photo, every quarter (or yearly).
That would also help in not having to have 2 accounts (one for SEG and one for regular tariff) - just seems counter productive and an overhead for everyone. Conversely, and not trying to bash, but Octopus simply show what you have consumed and what you have exported, daily....so at any time you are genuinely knowing what your "balance" is.
The SEG team request a photo of the export reading so that they can submit this correctly via a form and follow the correct process of getting your payment issued. We are unable to gain the export readings remotely from the communicating smart meters we supply, although polling reads is something we're working on as we speak.
In regards to two accounts for the export account and energy account, the energy and export accounts are treated completely separately with separate information and different processes we have to follow.
If there is anything else you need please give us a shout 😊
Last edited by Indyk_EONNext; 2 Weeks Ago at 13:52.
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