[Nanny]

Hi, I’m currently on variable rate and just been offered the 18mv4 which works out cheaper. I can see that there is exit fees if I switch provider but does anyone know that if I were to change back to variable would I incur fees. Thanks

[WizzyWigg]

Afternoon @Nanny If it says exit fees are only if you change provider then you'll not incur fees switching Eon Next tariffs. I've switched between fixed and variable a few times.

[Nanny]

@WizzyWigg
box riced prices tor 18 monins.
• Discount if you pay by Direct
Debit.
€ £50 exit fee per fuel if you change supplier.
You'll need to manage your
account online.
More information
Tariff ends on
18 months from start of
supply
+
Price guaranteed until
18 months from start of
supply
Exit fees (if you cancel this tariff before the end date)
£50.00

just a little confused that when I click on fill terms it states something different

[WizzyWigg]

@Nanny I think a phone call to Customer Services required.

[WizzyWigg]

@Nanny I'm going to see if one of the Nexties can throw some light on this if they're around. @Connor_EONNext there is some confusion on this. One section says no fees if you don't change supplier and another says there are.



Attachment 3970

[Nanny]

Thank you so much x

[Lee_EONNext]

@Nanny Hey, I hope all is well?

The exit fees only apply to external switches so supplier to supplier, if it was internally it would 100% say on the snippet @WizzyWigg has shared.

If the above tariff works out better for you it might be worth having a chat around managing the direct debit, seeing if we can increase it etc.

Have you contacted customer service at all?

Thanks

[WizzyWigg]

Morning @Lee_EONNext Thanks for your update. I hope you don't mind me saying that the wording in the extra information section is a little confusing and could be off putting to many. 👴

[Nanny]

@Lee_EONNext Thank you for your reply. It just seemed confusing how it was worded. I wasn’t sure if it meant exit fees if I swapped mid term to a different tariff with EON. I was only sent it yesterday so will call tomorrow to be certain. The 18mv4 is only £10 per month cheaper at the moment on my direct debit but the rates are lower so I feel it’s worth fixing even if just for the winter. Once again thank you so much

[Nanny]

@WizzyWigg Thank you so much