[RobinsonsGang]

Hi all,

Just about to venture into the world of EVs and thought I should look at tariffs etc whilst I'm waiting for my charger to be installed.

I was looking to move over to the Next Drive tariff but noticed it says you have to have a meter reading every 30 minutes. When I go to my account my last reading was over a month ago but I can see the data in Bright for the past 30 days in 30 minute intervals but when I look at todays data it's not showing anything since 12:30am (so about 11 hours behind). When I look at Devices in Bright it does show the electricity device was last seen today at 12:30am.

I've always seemed to have had issues with the meter reading being consistent. Sometimes it has provided a reading in my account daily for months on end and then suddenly it stops for a period of time.

Will this be an issue when moving to the EV tariff? Anyone got any advice? I was going to call and ask but noticed they are Monday - Friday only via phone.

[geoffers]

Originally Posted by RobinsonsGang

Hi all,

Just about to venture into the world of EVs and thought I should look at tariffs etc whilst I'm waiting for my charger to be installed.

I was looking to move over to the Next Drive tariff but noticed it says you have to have a meter reading every 30 minutes. When I go to my account my last reading was over a month ago but I can see the data in Bright.

I've always seemed to have had issues with the meter reading being consistent. Sometimes it has provided a reading in my account daily for months on end and then suddenly it stops for a period of time.

Will this be an issue when moving to the EV tariff? Anyone got any advice? I was going to call and ask but noticed they are Monday - Friday only via phone.

Just pop into your account and make sure you've accepted access to your 1/2 hourly readings (the meter records these anyway, but this is just you authorising E.On to use them). It's probably some hiccup in their Meter Reading website page - mine says my gas last reading was 19 days ago but both Bright and E.On app show the hourly consumption



If you can see your 1/2 hourly readings in Bright, then E.On should be able to see them too so you're good to go

Also the readings in Bright (or taken by E.On) are not updated in real-time - it generally polls the meter once around midnight/early morning which is why the readings are a bit behind, but you can get it to send a poll request (which if you're lucky will display more recent values) by dragging-down from the top of the app screen

[RobinsonsGang]

@geoffers Thank you for the reply, this is going to be a really stupid question but how do you see the hourly consumption in the E.On app? When I go to the Usage tab at the bottom it only gives me the option for weekly or daily.

EDIT: Just to add, I'm on iOS and the phone and app are up-to-date

[geoffers]

Mine allows selection of daily or monthly - if I select daily it shows each hour's worth within that day👍

Be aware that the app can be a bit temperamental as various users reporting on this forum seem to get different displays 🤔

I'm Android too so there's every chance that the different OSes give different results 🤣

[RobinsonsGang]

@geoffers Thanks, I'm on the same screen but can only get the options week/month 🤦

Interesting to hear there are people also experiencing issues with it. Thanks for the picture though, useful to understand what it could look like.

[WizzyWigg]

Afternoon @geoffers As you know I'm on Android 11 and I can only see the same as @RobinsonsGang . Monthly and weekly. 😉

[RobinsonsGang]

Originally Posted by geoffers

Mine allows selection of daily or monthly - if I select daily it shows each hour's worth within that day👍

Be aware that the app can be a bit temperamental as various users reporting on this forum seem to get different displays 🤔

I'm Android too so there's every chance that the different OSes give different results 🤣

Just tried on my partners Android device and getting the same issue. Any advice on the best way to contact eon just to verify everything would be good to go?

[geoffers]

Originally Posted by RobinsonsGang

Just tried on my partners Android device and getting the same issue. Any advice on the best way to contact eon just to verify everything would be good to go?

😂 - as you can see it's a bit temperamental : my phone is Android V:14 with the display shown above, but I've also got a prehistoric Nexus7 tablet upgraded to V:11 (which the app won't allow itself to be installed, but I managed to sideload the apk from my phone) which gives exactly the same display as my modern phone ... whereas @WizzyWigg 's Android V:11 gets a different display even though we're both running v1.12.3356 of the EOn app 😏

[geoffers]

Originally Posted by RobinsonsGang

Any advice on the best way to contact eon just to verify everything would be good to go?

If you haven't signed up for the Next Drive tariff I would suggest doing it by eMail - they checked my eligibility and I got setup within a couple of days, whereas some people posting on here, trying to join by phoning C.S seem to get passed from pillar to post and have to jump through hoops until they achieve success.

[WizzyWigg]

Originally Posted by geoffers

... whereas @WizzyWigg 's Android V:11 gets a different display even though we're both running v1.12.3356 of the EOn app 😏

And disappears and reappears after updates 😂. Hence a combination of Bright, Next app, and pen and paper, is the way forward. Spreadsheet really 👴😂.