[Melanieward]

Originally Posted by WizzyWigg

@Melanieward I think it's back to CS to find out what they can do. I know they said initially "nothing" but surely they can at least refer to the Smart Meter Team for comment.
Over the years I've tended to use emails simply because I was able to keep a record. It is a slightly slower process though. Just in case the email address is hi@eonnext.com.
All information and may be a photo of the comms hub might be worth a try.

Thanks I will email CS and see what happens !

[WizzyWigg]

@Melanieward Please let the forum know how you get on. 👍

PS. As you are not sending smart readings don't forget to send regular (monthly) manual readings.

[Poppy_EONNext]

Hi @Melanieward 🙂

I can see you've had some great advice!
With the meters not sending readings, there is definitely an issue. I wanted to check in with you to see if you managed to get through to one of our Energy Specialists? Let us know 😁

[Melanieward]

Originally Posted by Poppy_EONNext

Hi @Melanieward 🙂

I can see you've had some great advice!
With the meters not sending readings, there is definitely an issue. I wanted to check in with you to see if you managed to get through to one of our Energy Specialists? Let us know 😁

Hi, Yes i did ! - after getting the advice of emailing i did this, and i have just had confirmation of a engineer visit - its not until December, but its better than nothing !

thanks to everyone that gave me advice ☺

Mel

[Poppy_EONNext]

Fantastic news @Melanieward
Thank you for updating us 😁 hopefully we can get this back up and running for you in no time!