My IHD (Duet II) has lost its connection to my smart meter for about 2 weeks now.. has anyone else had issues with theirs ? apparently it's something to do with an update that doesn't seem to be working (according to the customer service agent i spoke to yesterday) he basically said "sorry cant do anything, do you want to buy another smart meter for £50 !?! ) 😮 i then asked him if that would help the issue.. he said..probably not ! why would i buy one then !! 😡
@Melanieward Have you tried the usual things. Unplug the IHD move close to your actual meters, particularly the comms hub. Wait for a few minutes. Plug back in and see if the IHD connects.
Last edited by WizzyWigg; 8 Hours Ago at 11:07.
Reason: Extra information
My IHD (Duet II) has lost its connection to my smart meter for about 2 weeks now.. has anyone else had issues with theirs ? apparently it's something to do with an update that doesn't seem to be working (according to the customer service agent i spoke to yesterday) he basically said "sorry cant do anything, do you want to buy another smart meter for £50 !?! ) 😮 i then asked him if that would help the issue.. he said..probably not ! why would i buy one then !! 😡
Unfortunately this seems to be quite a common problem with E.On - a Google search gives this result...
If you don't have any joy with E.On customer services with connecting your existing IHD, one solution I've tried which gives accurate results (within +-1%) is one of these. The there's not a direct electrical connection: the sensor just clamps round the main cable from your meter and uses an induction coil to measure the current flowing. You use an app on your phone to view your real-time consumption
I guess keeping complaining is an option as you'll probably get loads of different answers from C.S, so eventually (statistically) one of them might actually be a workable solution🤣
Are your meters sending smart readings? If so and you have a smart phone. Try the Hildebrand Bright app which lots use. It's free and gives daily usage once populated. Otherwise as @geoffers says keep plugging away at CS.
Hi, its not sending or receiving - i had a look at the smart unit outside and the WAN light is flashing green and every few moments the HAN light flashes red for one flash then nothing..
@Melanieward I think it's back to CS to find out what they can do. I know they said initially "nothing" but surely they can at least refer to the Smart Meter Team for comment.
Over the years I've tended to use emails simply because I was able to keep a record. It is a slightly slower process though. Just in case the email address is hi@eonnext.com.
All information and may be a photo of the comms hub might be worth a try.
Hi, its not sending or receiving - i had a look at the smart unit outside and the WAN light is flashing green and every few moments the HAN light flashes red for one flash then nothing..
Sounds like an error at the Comms hub end maybe - this explains the flash sequence, so once every 5 seconds is working correctly. One occasional flash for the HAN does sound suspicious 🤔
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