I did a bit of digging and from what I can tell, smart meters in my wider area use the O2 cellular network, and my house has 'good' indoor and outdoor coverage...
Just an observation, but smart meters connect using 2G/3G signals which are being phased out country wide, so it could be that your O2 network has already switched these off in your area.
There is supposedly a rollout of new 4G Comms Hubs due in the near future, so if you only have 4G coverage in your area hopefully you can push for the new standard Comms Hub if/when it becomes available.
I spoke to customer service asking to move to the EV tariff. She said that my property isn't eligible for a smart meter, but that's not my fault, so they'll put me on the tariff anyway. I don't think that will work, but the 'drive' team are going to call me.
I then told her that the neighbour has a smart meter, so she's going to talk to the 'smart' team and get them to reassess the situation.
Finally, I said I was concerned that the > 25-year-old meter might be inaccurate, and she said they would replace it even if I can't have a smart meter.
Watch this space for further updates, and once again, thank you to everyone who's taken the time to reply to me.
Afternoon @Symon Thank you for the update.
It sounds positive. 🤞
I think we'd all like to know why your property is not eligible considering your neighbour's is 🤔.
Glad to hear that your old meter is being considered for replacement.
Have a good weekend.
Well done! So far so good. Information is power and it seems the forum has provided you with information to help you get your desired result.
I would press your engineer to fit a 4g compatible comms hub ( see @geoffers post above) as it will save a future upgrade and should avoid any possible 2g/3g communication problems. .
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
This morning's update. My installation appointment has been booked for next week. I've asked the guy to confirm that the new meter is appropriate for the EV drive tariff.
I'll also push for a 4G meter, but I'll take what I can get at this point. The 3G coverage is fine here. I'll make sure that they don't fit a 2G unit, although we do still have good 2G coverage for now. I expect that won't last long.
If anyone is in a similar position, then this website seemed to help push my case that my property was suitable for a smart meter.
One thing that I did which I haven't mentioned was that I asked EDF to give me a quote based on my address on the day that EOn offered installation. I don't know if this was connected or just coincidence. The BBC Panorama program was a lucky break as well.
Thanks again to everyone who took the time and effort to reply to my posts on here. You have all been a big help. If you have any tips for what to do during the installation, then I'd appreciate that.
Installation complete.
Now I await the confirmation that they've switched my tariff. It can take 5 working days, apparently. The journey continues.
Best, Symon.
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