[Johnh1995]

Yesterday, I saw an announcement in the national press stating that Eon Next were offering a special Halloween £5 discount if you logged onto the app.
I rang Customer services today and was advised that you had needed to be on line on the spp between 8th and 10th October.
As I had been, I queried as to why I had not been contacted by e mail regarding this offer.
I was advised that I had passed all the criteria apart from my account was over £200 in credit.
As I was not happy with this answer, I sent an e mail but custoner services could not advise any further as to why I had been excluded rrom the offer.
Can anybody in Customer services now please tell me the reasons for my exclusion on the offer.
I know it is only £5 but to say that as I was so much in credit was a real insult.

[meldrewreborn]

@Johnh1995

You are correct in part but you had to be invited by email to participate in the offer. If you were not invited (like me!) you're not eligible. Seems a great way to annoy other customers - but i suppose it is trick or treat time. A treat for some a trick on the rest.

[DebF_EONNext]

Hey @john1995 as @meldrewreborn pointed out not all customers were eligible. Those that were eligible would have received an email explaining how to claim the credit. Fingers crossed you might be eligible for other promos in future if you weren't lucky this time around 😊

[Johnh1995]

Originally Posted by DebF_EONNext

Hey @john1995 as @meldrewreborn pointed out not all customers were eligible. Those that were eligible would have received an email explaining how to claim the credit. Fingers crossed you might be eligible for other promos in future if you weren't lucky this time around 😊

DebF, what annoyed me the most was when I rang, I was advised that the probable reason as to why I did not meet the criteria, was that my account was over £200 in credit. Further questions by e mail to customer services, could not reveal the reasons for the elegibility.
Nobody could give a definitive reason which I find very poor from a customer services department

[Anasa_EONNext]

Good morning @Johnh1995

I'm so sorry that you were not able to take part this time. And does not seem fair that it was because your account was in credit by a certain amount. I know that not every customer would get the offer this time around but there will be other offers to make it fair for everyone. Leave it with me let me get some information as I'd love to know the answer and share this with you 😀

[meldrewreborn]

@Anasa_EONNext

Life isn’t fair, but lots of us would like it to be more so. The publicity machine worked too well on this one and will have caused those left out to feel aggrieved. But it shows that a £5 incentive is enough - so when people lose £200/300 through withdrawal of the winter fuel allowance you understand why they’re angry.

[Anasa_EONNext]

Absolutely spot on @meldrewreborn and rightly so.

I've had a deep dive into this and the offer was purely an incentive to get customers registered on our APP.

We are offering a days free energy - up to £5, when customers download the app between the 8th October to 10th October. Their free energy day will commence on the 31st October for 24hrs 🎃
@Johnh1995 I'm sorry that the customer service rep advised you that it was due to your account being in credit this is 100% not the case.

Not every customer was eligible such as:

• Customers with Pay As You Go (PAYG) meters are not eligible for this offer.
• Single gas customers are excluded from this offer

As this was a trial only for those that are not already registered online there were only a select few customers that were giving this promotional offer those already registered to manage their account online would not have been sent the offer.

We do treat all of our customers as fairly as we can and this will not be the last of our offers - we'll keep you up to date with any more and make sure that the eligibility is and expectation is as clear as possible so thank you for sharing your experience and being a customer of ours and of course being part of this wondering community where discussions like this can take place 😀

[Johnh1995]

Thanks for your response but it does remind me of the old TV advert "New customers only" !!