[JayClarky]

I recently moved into my mother's old flat she was renting out. Fully electric, it uses storage heaters and has separate off peak fuses in the fuse box. Fairly sure I have a smart meter. I've contacted EON Next about 4 times trying to get an answer. "We'll get back to you once we've heard from the Smart Meter test people". Each time I hear absolutely nothing back. Customer service seems to be polite, but ineffective.

Question: do I have electric that switches the whole house to Off Peak, or is that the meter is faulty and not switching my dedicated off peak feed off in the day and on during off peak times. I know it's on al;l day because both my storage heater and water tank can be turned on out of off peak hours, even though hooked into the off peak wiring/feed. Any help would be much appreciated. Ive supplied pictures on the meter and my fuse box.

Thanks

[retrotecchie]

@JayClarky

Being able to switch water or storage heaters on during peak times is often by design in order to boost the heating and hot water.

Most electric only hot water tanks have two immersion heaters - one that only runs when the off-peak is available, and the other that can be used anytime,

Many storage heaters also have this option.

We can't see your pictures, so I can't offer any more advice without seeing the setup.

[WizzyWigg]

@JayClarky
If you want to check to see if have a smart meter and it's connected to the DCC you can do it through this Citizen Advice site.
https://smartmetercheck.citizensadvice.org.uk/
As @retrotecchie says no photos visible in your thread 🤔.

[theunknowntech]

Somehow... That post was from a Guest user, which isn't supposed to be possible.

I'm afraid you might not get a response as Guest users don't have "proper" forum accounts.

[retrotecchie]

@theunknowntech

This sometimes happens when a user deletes their account or, as happened to @Tommysgirl, the gremlins get in the works and screw things up. I believe she had to have her community account reset which meant her post total got reset to zero again.

[Tommysgirl]

@retrotecchie

That's right. My forum account mysteriously disappeared one Saturday evening last November for no reason, and I had to re-register as a new member. My posts total and thumbs ups were re-set to zero, and my previous posts changed from 'Tommysgirl', and showed me as a Guest. They were able to re-set my joining the forum date to the correct date, but not the posts total or number of thumbs ups. The gremlins definitely got into the works. 👻

[retrotecchie]

@Tommysgirl

Talking of gremlins in the works...

I joined the forum on 10-10-22. I'm due my two year badge but it hasn't materialised yet!

[WizzyWigg]

@retrotecchie Same for @meldrewreborn . Methinks his joining date was Feb 2022. 🤔

[Tommysgirl]

Originally Posted by retrotecchie

@Tommysgirl

Talking of gremlins in the works...

I joined the forum on 10-10-22. I'm due my two year badge but it hasn't materialised yet!

My two year badge appeared out of the blue, about a week after my joining the forum date. I joined on 2nd October 2022.