[AndrewR]

I've just applied for a SEG tariff, and I was disappointed to receive the following message at the end of the process:


Firstly, there's a startling contrast between "It can take up to 6 weeks" and "You'll be earning money from your exported energy in no time". They can't both be true!

Now, a cynic might suggest that because E.on don't backdate payments they stand to profit from taking as long as possible to process the form, because they are helping themselves to free electricity until then, but having checked the Ofgem rules, that can't possibly be the case because condition 57 of the Standard Conditions of Electricity Supply Licence says:

"5.1 As soon as reasonably practicable after receiving a request for SEG Payments, the SEG Licensee shall take all reasonable steps to provide a SEG Generator with written confirmation of the Export Tariff determined by the SEG Licensee in respect of that SEG Generator." (source - page 557)

So my question is, how soon is it reasonably practicable to expect a company with a multi-billion pound turnover to read a short application form?

[Andy65]

Up to 6 weeks is laughable in my opinion, but it is just my opinion.

[Lee_EONNext]

@AndrewR Hey, one of the reasons for this being up to 6 weeks is due to the Export MPAN creation. Often applications are completed within a couple of weeks. The time frame also impacted by are the documents we have received correct and match.

You would be surprised how many things need to be clarified.

Regardless of how long the application process takes the moment your solar is installed, you will be benefiting from your system. The start read for any new installation within 12 months is also 0, therefore nothing is lost.

The upto 6 weeks is purely from the day you apply to the day you receive your SEG plan, to clarify as mentioned your system will be up and running.

Can I ask, when did you apply?

Thanks