Sorry to be the bearer of bad news but I signed up over a month ago and I am still waiting to be transferred from the Next Flex tariff to Next Drive.
When I switched from British Gas, the Eon website stated that we would be on the Flex tariff for around a week whilst our Next Drive account was set-up but when nothing happened I was told it was actually two weeks. After two weeks I was told about another week and now it's been over 4 weeks and still no sign of being moved over.
I've contacted Eon numerous times and have raised an official complaint but I get nothing from them but excuses.
Our smart meter has been giving out 30 minute data since we were with British Gas and I can see this data on third party apps such as Bright so there's no excuse for the delay.
British Gas offered me £150 to stay with them but I stuplidly refused. I could have taken the money and would have been on their similar EV tarif immediately.
EON Next did finally promise to back date the charges for electricity I have used during the cheaper overnight period but this won't cover all the times I have charged my car during the day before they told me this!
Looking through this forum and on the web it's obvious that I am not the only one in this situation. It seems to me that Eon Next have released a product that is not ready for market. They should not be signing up new customers until they have this fixed and have cleared their backlog of customers who are waiting!
... it's obvious that I am not the only one in this situation. It seems to me that Eon Next have released a product that is not ready for market. They should not be signing up new customers until they have this fixed and have cleared their backlog of customers who are waiting!
I don't know what's gone wrong with new members joining, since reports of these delays for new joiners only seem to have started over the past couple of months.
I joined EON from BG 18 months ago and was on Next Flex for a couple of days before getting transferred onto the Drive tariff almost immediately.
There's something clearly up with their system, which they're not admitting to
I don't know what's gone wrong with new members joining, since reports of these delays for new joiners only seem to have started over the past couple of months.
I joined EON from BG 18 months ago and was on Next Flex for a couple of days before getting transferred onto the Drive tariff almost immediately.
There's something clearly up with their system, which they're not admitting to
Definitely something wrong with the process, I'm trying to cancel the switch and they haven't even managed to do this.
I called out of frustration and was told they can't connect to the meter, obviously I'm getting all the data via third party apps and got a full download of hour data.
The 14 day cooling off period has been mentioned as a reason but then I know of someone who said they switched over in 6 days.
All in all it's been a shambles so far, just what I needed for Christmas!
...I was told they can't connect to the meter, obviously I'm getting all the data via third party apps and got a full download of hour data...
If EOn can't read your meter but 3rd party apps such as Bright can there's obviously a problem at their end (or it's just a poor excuse)
I'm sure there's been at least one case on this forum where it's been as simple as a typo, where someone had incorrectly entered the MPAN of the meter 🥴
Three weeks and still waiting to switch to Next Drive, been told it's still an issue with connecting to the meter, can't see what it is because I've got half hourly data for both meters going back months.
Torn between cutting my losses and moving back to Octopus or switching to Tomato.
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