[Whyisitsohard]

Hello all,

I've turned on my storage heater for the winter, but it's not working. There are two switches next to the heater, one for 'storage' and one for 'fan', both are in the on position. Normally, the neon indicator light on the 'storage' switch only comes on at night when the E7 kicks in. However (having stayed up until 3:00am) the neon indicator does not come on and the heater does not 'charge'. I have checked the fuses and everything is OK there. This is leading me to believe that the smart meter/contactor, which provides current to the heater, is not working properly in some way.

Any suggestions as to how I could check this (without getting up in the middle of the night with a multi-meter)?

By the way, I did call e-on, they were very helpful and did their best to help, but ultimately could only suggest that I get the heater checked. However, before I do that I want to check it's getting current when it's supposed to!

[meldrewreborn]

Originally Posted by Whyisitsohard

Hello all,

I've turned on my storage heater for the winter, but it's not working. There are two switches next to the heater, one for 'storage' and one for 'fan', both are in the on position. Normally, the neon indicator light on the 'storage' switch only comes on at night when the E7 kicks in. However (having stayed up until 3:00am) the neon indicator does not come on and the heater does not 'charge'. I have checked the fuses and everything is OK there. This is leading me to believe that the smart meter/contactor, which provides current to the heater, is not working properly in some way.

Any suggestions as to how I could check this (without getting up in the middle of the night with a multi-meter)?

By the way, I did call e-on, they were very helpful and did their best to help, but ultimately could only suggest that I get the heater checked. However, before I do that I want to check it's getting current when it's supposed to!

One for @retrotecchie methinks. A photo of the fuse boxes might help - use the 3rd icon from right above - looks like a mountain with stars!

[theunknowntech]

Another quick fix... But did anyone reconfigure ECAUL/ALCS on the meter itself via SMETS Command yet? Just in case...

[Whyisitsohard]

Originally Posted by theunknowntech

Another quick fix... But did anyone reconfigure ECAUL/ALCS on the meter itself via SMETS Command yet? Just in case...

😆 Can you expand on that please?

[Whyisitsohard]

See photo of my meter. I believe the grey box on the right is what switches the heater on and off.

[meldrewreborn]

@Whyisitsohard

This something you can request of customer services. In the meantime I'll tag @retrotecchie again for his input.

[retrotecchie]

@meldrewreborn

The usual story, I suspect. The meter has not been correctly programmed to switch the ALC relay in accordance with the peak and off-peak times.

A Customer Services call will be required to request a remote reprogram command as @theunknowntech suggests.

[Whyisitsohard]

Thanks for the info - much appreciated.

Just for context; this is not a new installation. We've had it a few years and it has always worked fine.