Just realised that my Gas smart meter hasn't sent data since the end of August. I followed the instructions to getting reconnected, but couldn't waker the unit up. It seems to be completely asleep, unlike the elec unit that's flashing away merrily.
This definitely sounds like a dead battery. It happened with mine a few years ago when NPower were still my supplier. They replaced the whole meter, not just the battery, and said that it wasn't possible to just replace the battery. You should contact Eon Next as soon as possible to get it replaced to avoid being stuck with estimated bills, especially with the price increases from 1st October being just over a week away.
Sounds like a dead battery maybe? Please post photos of the meter and I'll see what I can suggest.
Just another guy passing by... The unknown tech way...
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This definitely sounds like a dead battery. It happened with mine a few years ago when NPower were still my supplier. They replaced the whole meter, not just the battery, and said that it wasn't possible to just replace the battery.
That's Brexit for you. The reason is because while we were in the EU, the battery safety regulations permitted meter engineers to carry spare meter batteries in the van. Alas, leaving the EU resulted in those rules being revoked and replaced with a new set that bans it.
That's what happens with these things I'm afraid - the side effects of one decision can be much more vast than you might think.
Thanks both of you. And wonderful! Any idea how to contact Eon Next?
The quickest way will be to phone them on: 0808 501 5200. They're open 9 a.m to 5 p.m Monday to Thursday, and 9 a.m to 4 p.m on Fridays. You'll probably be in a queue for a while, and I've found the best times to call them with the shortest 'on-hold' waiting times are just after they open on a midweek day.
Thank you. Only 15 mins in the queue 😀 The guy I spoke to (nice guy BTW) said the team would try to fix remotely, but confirmed that he couldn't as it all seemed dead. So looks like an engineer appointment will be in order. Fingers crossed they sort this quickly.
We're not ignoring you, we just noticed that you were in good hands with @theunknowntech 😃
I just wanted to check in and see how it went with our customer service team? Did you manage to get some answers?
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