[thedavecollins]

About three weeks ago.

[meldrewreborn]

@thedavecollins

Apparently meters can take up to 8 weeks to be fully integrated into the supplier’s systems. You may need to be patient.

[thedavecollins]

@meldrewreborn I'm not very good at that :-) But I'll try! Thanks.

PS: love your profile!

[meldrewreborn]

@thedavecollins

thank you - my supplemental email addresses bear the same moniker!

[thedavecollins]

And so they should!

[DeLory]

Originally Posted by geoffers

@DeLory ... it sounds from your description that your gas meter actually is working perfectly okay, since you say there is a reading for it on your IHD (picked up over the HAN) so the meter is sending its ½ hourly update to the IHD

Thanks for your message @geoffers - sorry for the long delay in responding. Yes, communication is working over the Zigbee HAN, although there are occasional "signal lost" warnings on the display. I've apparently overcome the out-of-signal-range problem between my meters by putting the display midway between them, so that the mesh nature of Zigbee enables the display to act as a HAN bridge. The lost signal warnings might be improved if the installers were able to do a basic wifi site survey to find the least-used 2.4GHz channel to use for the HAN instead of just using the default setting of channel 1, a default used by far too many wifi repeaters and access points.

@meldrewreborn The problem is the meter is not recording the gas consumption I expect - it's far too low. Yes, a great problem to have! I have an appointment in a few weeks to address the issue.

Originally Posted by geoffers

What appears to be the case is that this information isn't being transmitted back to E.On via the WAN, so the problem appears to be related to the comms hub not transmitting this. The alarm on your account is possibly because they are aware they are not receiving any data from the gas meter, not that there is a physical problem with the meter itself.
Have you downloaded the Bright app to see if you can see it there? You won't see it if there is a WAN problem, but if you can see it on Bright the problem is with E.On

In my emails with E.On, I've suggested that they make this data available to their customers, or maybe just the ones who want it and are technical enough to get some use from it. It's no use being told there's an alarm on my account if E.On doesn't make the data available to me so I can see it and do something about it.

Just looking into Bright now... thanks for the suggestion