[Anasa_EONNext]

Hello!

As we edge a little bit closer into the colder months we just wanted to remind you of the different ways that can help.

Did you know that Charis offer Winter Warmth bundles?

These bundle's are designed to respond to the needs of some of our people that are living in vulnerable situations across the UK. Helping those households that maybe struggling to keep warm and receive instant relief from the cold with 'Charis Winter Bundles' These bundles are available through the Charis Shop - or Copy and paste: https://charisgrants.com/individuals...armth-bundles/

Charis shop FAQs

I recently received a winter product or winter warmth pack. One of the products is not working. How do I get it replaced or repaired?

Charis work with a specialist distributor who also provide support and the 1 year warranty on products. To get support admin1@advancedtotalsupplies.co.uk

The winter product / winter warmth pack did not arrive, this is despite receiving a confirmation that it has shipped?

Products will take approximately 5 working days to be delivered. If after this time it still has not arrived, then please contact admin1@advancedtotalsupplies.co.uk who can confirm shipping status.

Can individuals register and then buy products from the Charis Shop?

The Charis Shop is specifically designed to be a business-to-business platform. If you need individual support, we recommend you contact a local support agency such as the citizens advice, housing associations (for housing association tenants) or local charities.

What other products are available on the Shop? How can I request products are added to my Shop account?

Simply complete the very short form on the Charis website and one of the team will be in touch please copy and paste this link https://charisgrants.com/businessenquiries/

[DebF_EONNext]

If anyone feels like they may benefit from this then - I would suggest getting in touch with our energy specialists who will be able to support you further as there may be other help that you could also benefit from, remember don't struggle alone our energy specialists are able to support you!

If you live in rented council or housing association property then personally I would suggest you get in touch with them too as they often have their own resources, schemes & extra supports in place for vulnerable customers that are struggling too 🙂

[meldrewreborn]

@DebF_EONNext

i think that the number of schemes to help the vulnerable, while entirely well intentioned, creates a confusing web of help that few truly understand and can navigate successfully.

Those less well able to use digital tools will be most at risk of missing out. When the Warm Home Discount was extensively revised two years ago, the help to qualifying customers was made automatically and coverage was increased to the most needy, replacing the need for applications that many didn’t make through ignorance or pride.

[DebF_EONNext]

@meldrewreborn that's a great point, I believe this is why making sure that if you have vulnerabilities getting yourself on the PSR is super important. Yes PSR is there if there's an issue with your supply to give priority to those who need it most but it also helps with so many other things too that I don't think some people think about.

Registering for the PSR helps suppliers know how much support is actually needed so when support packages are created they have more accurate information to go on, it can mean that supplier can then identify & contact their most vulnerable customers automatically, offering support like we did previously with the winter support schemes. It can also help with accessing the correct support and signposting where relevant.

It also means that when those suppliers have sessions with the government energy ministers etc they can give the information that is more accurate too and can say with actual fact these are how many vulnerable customers we have - now how can we work together to support these people!