Hi. Does anyone know where the customer service teams are based. I just had a conversation with a lady who was not very helpful and when I asked her where she was based she told me that the question was totally irrelevant and she refused to answer the question.
Last edited by Lee_EONNext; 05-09-24 at 19:29.
Reason: Not inline with Community Values
Thank you for reaching out, Just for clarification, we have Offices in the UK and South Africa.
You could speak to anyone from either of these locations whether you call, email or use social media. Everyone has the same training and support systems in place, however we take feedback seriously so if you have had a bad experience please get in touch and we will have a look and see if we can provide some feedback/training if needed.
Thanks
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if energy assistants work from home then their location is indeed irrelevant. Expertise will inevitably vary despite all being trained to deal with every potential problem. I suggest always that you get the name of who you speak to, so that any complaint can identify that person.
try again, you may just have been unlucky.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@meldrewreborn Thank you for your reply. I was not asking for her full postal address, . I thought that Eon only had Uk based customer service but clearly they are trying to hide something.
Last edited by Lee_EONNext; 05-09-24 at 19:29.
Reason: Not inline with Community Values
there are people overseas particularly I think on WhatsApp and similar digital platforms. Not aware of Eon Next hiding anything, who I do not work for or have any connection to other than as a customer.
the forum exists to help other customers - why not pose your issue to us, we do our best to give unbiased advice, perhaps even better than you’d get from customer service because of the breadth of expertise, plus the fact we have no company line to defend.
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