[Andy65]

That's not good at all is it @Tommysgirl, ongoing for nearly two years!. In my case I'm hoping it's just a glitch but as I take my own readings every month anyway it's not a big issue. It's more the principle than anything else, when you're 'pressured' into having smart meters then I expect them to work faultlessly. We shouldn't have to then phone up to get tariff updates pushed through, read meters ourselves and send the readings in.

[meldrewreborn]

@Tommysgirl

While I readily accept that there are problems, if the electricity readings are getting through why can’t the gas readings? Logically it could be the gas meter failing to get its readings to the comms hub , often reputed to be due to battery failure. Of course if the gas readings are getting to your IHD then the data is getting to the comms hub, so the battery is OK, and it is a comms problem which falls to the DCC to resolve - and they are not answerable to us customers. And we’re paying for all this.

[Tommysgirl]

@Andy65

It's most likely to be just a one-off glitch with your readings. I agree, it's not very good for me and my neighbours that it's been ongoing for nearly two years, but it's not difficult for me to read the meters and send readings in manually, because, like you, I take my readings every month anyway. You're right, we shouldn't have to phone up to get tariff updates pushed through, or send meter readings in manually. It rather defeats the object of having smart meters, but there are worse things going on in the world.

[Tommysgirl]

@meldrewreborn

The readings are getting through to my IHD, it seems like it's definitely an ongoing comms problem, especially with my neighbours having exactly the same issues. They eventually had both their meters replaced a few months ago, and after a month, their smart readings stopped again. Eon Next are currently looking into looking into the problem 😂. I'll wait and see what transpires, and let you all know the outcome.