Almost 4 years ago I was provided with a smart meter by EON. At the time of installation the engineer said he didn't think this meter worked as he had removed it from another property. He didn't make any mention of an in home display.
So- no smart meter readings.
I have regularly (6 monthly or so) asked EON to resolve this situation to no avail. I have stressed occasionally my age and that manual meter readings are sometimes problematic given the location of the meter.
The response from EON has been that the meter is not registered and there is no way of quickening the process.
Does this negative experience chime with other users?
the “connection” between the meter and your supplier is managed by the DCC, who are not answerable to domestic customers. Your supplier can refer issues to DCC but there is no feedback on whether the issue is being resolved in any shape or form. The issue is more than likely in the comms hub, and replacing that might be a solution . The vast majority of meters removed are found later not to have ben faulty.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
I'm sorry to hear of your experience, is your smart meter an S1 or S2 meter do you know? Have you been advised we need to await the DCC to enrol the meter?
Have you had a discussion around the location of the meter and possibility of the meter being moved to be more accessible with our customer service team?
🌲 “Nature is the source of all true knowledge.” – Leonardo da Vinci 🌲
Helena, thanks for the reply. The point has been missed here. The meter was defective when first installed - the engineer shared that info with me. He indicated it was a stopgap measure until a servicable meter and IHd were available.
I have run out of patience with Eon to resolve this situation and am looking at moving to a different supplier where the customer complaints and requests are not fobbed off for long periods. Another example of poor service is that when I became a customer my first bill showed me as being £1600 in credit. Yes..£1600.00. I queried this several times and was assured this was correct. Eventually I asked for a refund. Almost a year later after again being fobbed off multiple times and contacting your CEO directly by email Eon "found" a mistake in the accounts /billing and wiped out the overpayment to me.
To say that my confidence in Eon to conduct their business is minimal would be an understatement.
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