It really comes down to what your annual usage is, this is shown on your bill along with the estimated annual cost. If your current monthly payment is sufficient to cover your annual usage then you should get a refund. It may be that they have reduced your payment to gradually use up most of that surplus over the coming months.
If you could post what your estimated annual usage and cost is, plus your current monthly payment then we may be able to advise further. It's also worth checking to see if the estimated annual usage on your bill is accurate, you would have to add up your monthly usage from 12 months of bills to do this.
Also, have your bills been based upon actual meter readings or estimate readings?
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