[kenthepanda]

hello all,
i'm looking for some advice on how to proceed.
23 months ago eon replaced my meter with a smart meter.
although i didn't notice it seems they did not take a note of the old meter reading and i wasn't billed for a months usage.
this month i received my statement and eon have applied an estimated usage and billed me for it.

this has happened totally out the blue, no warning, no explanation, no calculations from how they worked out the estimate, nothing.

i have of course googled it and from what i can see i am not liable for this as it is over 12 months from usage.
eon deny this, at first because it didn't put my account into debit and now just because it doesn't meet the ofgem criteria for back billing.

i have asked for clarification on why it doesn't meet the criteria but i don't appear to gettind anywhere.
any suggestions on what my next step should be?

thanks in advance,

ken

[meldrewreborn]

@kenthepanda

I don’t believe it!!!!

what to do, complain loud and clear, I expect you’ll win in the end.

[HelenaP_EONNext]

@kenthepanda Hello and Welcome to the Community! 👋

In regards to the estimated reading for when the meter was exchanged, is there a meter reading on the meter exchange tag? (This will look like a yellow sticker or tag attached to the meter) 🤔

Have you had a response as to why the account is not eligible for back billing?

I have also located the thread Back billing - experience and resolution which has a lot of good information around back billing, if you would like to take a look 😊