From:
Sent: 14 August 2024 15:27
To:
Subject: My Refusal to make Prepayment Electric Meter Top-up
Dear EonNext Colleagues -
My Refusal to make Prepayment Electric Meter Top-up
Further to my 39-minute call with at 10.57 on 05/08/24 (including an UNACCEPTABLE 15-minute wait to get through to her) she confirmed that according to my account log I had previously rung about this matter on 11/09/23, when I spoke to a young male.
On that previous call, I explained that of the £400.00 credit vouchers issued to me under the then Govt's. energy poverty/bill reduction scheme, I had only been able to use one for £100.00 at my local post office.
That was because, as a then 69-year-old variously vulnerable pensioner living alone, I had suffered two, violent, aggravated robbery assaults directly outside my home, both GMP-logged, on 06/01/23 and 03/06/23. I explained that the first made me agoraphobic and extremely reluctant to leave the safety of my home. The second, when I was making the extreme effort to go and use the three remaining vouchers at my local Post Office, resulted in a spinal injury that left me temporarily paralysed such that I was rushed to hospital on a fully-strapped spinal board by 999 ambulance. Since then I have been very slowly recovering some mobility but still suffering extreme pain and consequent sleep deprivation.
On that call, which the young man handled very well (as did on my latest call) he took the time to consult with his manager before explaining that, because the scheme had ended, the voucher could not be re-issued. However, he assured me that he would ensure the matter was escalated to find a way to credit my account in the particular exceptional circumstances and that I would receive an explanatory letter confirming such arrangement.
I have heard nothing since and because my late mother living next door at has died I have moved into that bungalow property which, as it was for her, is better-suited to my needs with all facilities on the ground floor.
I still retain the house at containing most of my belongings but am not using any electricity there. (The gas supply was terminated some years ago). Consequently, I have been accruing the daily charge, which now stands at £296.00.
Once it hits £310.00, I will start topping up again but am not willing to pay that £300.00 outstanding and will vigorously defend my position as best I can if you choose to pursue me legally over it, which will cause me further financial hardship and severe stress. I am instead requesting that somebody senior takes an executive decision to still find that promised way to credit me, or simply to write it off given the Company's failure to communicate with me properly on this matter.
I look forward to receiving your duly considered reply confirming that you will honour the promise made to me last year.
Sent: 14 August 2024 15:27
To:
Subject: My Refusal to make Prepayment Electric Meter Top-up
Dear EonNext Colleagues -
My Refusal to make Prepayment Electric Meter Top-up
Further to my 39-minute call with at 10.57 on 05/08/24 (including an UNACCEPTABLE 15-minute wait to get through to her) she confirmed that according to my account log I had previously rung about this matter on 11/09/23, when I spoke to a young male.
On that previous call, I explained that of the £400.00 credit vouchers issued to me under the then Govt's. energy poverty/bill reduction scheme, I had only been able to use one for £100.00 at my local post office.
That was because, as a then 69-year-old variously vulnerable pensioner living alone, I had suffered two, violent, aggravated robbery assaults directly outside my home, both GMP-logged, on 06/01/23 and 03/06/23. I explained that the first made me agoraphobic and extremely reluctant to leave the safety of my home. The second, when I was making the extreme effort to go and use the three remaining vouchers at my local Post Office, resulted in a spinal injury that left me temporarily paralysed such that I was rushed to hospital on a fully-strapped spinal board by 999 ambulance. Since then I have been very slowly recovering some mobility but still suffering extreme pain and consequent sleep deprivation.
On that call, which the young man handled very well (as did on my latest call) he took the time to consult with his manager before explaining that, because the scheme had ended, the voucher could not be re-issued. However, he assured me that he would ensure the matter was escalated to find a way to credit my account in the particular exceptional circumstances and that I would receive an explanatory letter confirming such arrangement.
I have heard nothing since and because my late mother living next door at has died I have moved into that bungalow property which, as it was for her, is better-suited to my needs with all facilities on the ground floor.
I still retain the house at containing most of my belongings but am not using any electricity there. (The gas supply was terminated some years ago). Consequently, I have been accruing the daily charge, which now stands at £296.00.
Once it hits £310.00, I will start topping up again but am not willing to pay that £300.00 outstanding and will vigorously defend my position as best I can if you choose to pursue me legally over it, which will cause me further financial hardship and severe stress. I am instead requesting that somebody senior takes an executive decision to still find that promised way to credit me, or simply to write it off given the Company's failure to communicate with me properly on this matter.
I look forward to receiving your duly considered reply confirming that you will honour the promise made to me last year.
Last edited by DebF_EONNext; 14-08-24 at 20:06. Reason: Post Edit by Staff - Community Values.
