Hi @Issa
It is exhausting and quite frankly totally unnecessary. Some employees just don't have sufficient knowledge of their processes and products, it's not limited to e.onnext either.
Unfortunately it's often down to the customer to persevere until they find someone who can help where the others have failed. Most of the time there isn't an issue but it seems to me that if you get the 'wrong' person first time, it then becomes a real battle. When the Government EBSS was operating e.onnext put my DD on hold because the £66 or £67 was more than my DD. When it ended they left me on manual payments and it took me 3 months to get through to someone who realised that they just needed to tick the box next to Direct Debit payment.
It is exhausting and quite frankly totally unnecessary. Some employees just don't have sufficient knowledge of their processes and products, it's not limited to e.onnext either.
Unfortunately it's often down to the customer to persevere until they find someone who can help where the others have failed. Most of the time there isn't an issue but it seems to me that if you get the 'wrong' person first time, it then becomes a real battle. When the Government EBSS was operating e.onnext put my DD on hold because the £66 or £67 was more than my DD. When it ended they left me on manual payments and it took me 3 months to get through to someone who realised that they just needed to tick the box next to Direct Debit payment.
