I agree with @WizzyWigg about the likely reason for the error occurring. It's probably best to leave your refund request until after the new statement is issued probably tomorrow, and if your request fails, contact Customer Services.
Why hasn't my direct debt been applied to my account?
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@jacroberts
I agree with @WizzyWigg about the likely reason for the error occurring. It's probably best to leave your refund request until after the new statement is issued probably tomorrow, and if your request fails, contact Customer Services. -
By bringing the payment forward it means that the credit has been applied to the account before it's calculated, so gives a better credit balance showing for that month.Last edited by geoffers; 2 Hours Ago at 10:23.
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@WizzyWigg The refund button wasn't there until I entered a new meter reading. Then when I clicked it I got that message.
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@jacroberts Online refunds are normally only available up to 14 days after a statement. Wait until this new statement is available then try again.
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@jacroberts This post is definitely worth a look. It might be of help.
https://community.eonnext.com/thread...ll=1#post37335 -
Ofgem say "You can ask your supplier to refund you at any time. Suppliers must do so promptly unless they have reasonable grounds not to."
EON seem to be making it as difficult as possible.
Last month I called them to get a refund, they said over the phone I would get a refund, but nothing happened. -
Afternoon @jacroberts If there weren't any "reasonable grounds not to" then start a formal complaint by sending an email to unhappy@eonnext.com with all the facts. After 8 weeks if there's no resolution then you can take it to the Ombudsman.