I agree with @WizzyWigg about the likely reason for the error occurring. It's probably best to leave your refund request until after the new statement is issued probably tomorrow, and if your request fails, contact Customer Services.
Why hasn't my direct debt been applied to my account?
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@jacroberts
I agree with @WizzyWigg about the likely reason for the error occurring. It's probably best to leave your refund request until after the new statement is issued probably tomorrow, and if your request fails, contact Customer Services. -
By bringing the payment forward it means that the credit has been applied to the account before it's calculated, so gives a better credit balance showing for that month.Last edited by geoffers; 1 Hour Ago at 10:23.
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@WizzyWigg The refund button wasn't there until I entered a new meter reading. Then when I clicked it I got that message.
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@jacroberts Online refunds are normally only available up to 14 days after a statement. Wait until this new statement is available then try again.
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@jacroberts This post is definitely worth a look. It might be of help.
https://community.eonnext.com/thread...ll=1#post37335