Money was taken from my bank account on 2nd August. It is now the 6th August and the amount has not been applied to my account.
This is particularly annoying as I want a refund of the amount and my account is in credit and will be even more in credit when the money EON have is "applied" to my account.
There is no other company I know of that takes more than 1 day to apply a direct debit. Why do they do this?
Sometimes especially over the weekend, it takes a few extra days for the amount to show on your account. I would potentially give it a few days and then contact our Customer Service Team.
It will get added to your account as soon as possible, it will just be showing as pending on our systems until allocated. Let me know if you need anything esle.
Thanks
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Evening @jacroberts I know what you mean. It can be frustrating. My DD was taken on the 1st and showed on my account this morning. Have you every considered a variable DD? You'll use your credit up first. Once used from thence onwards you'll only pay for what you use via DD.
If tempted you'll need to contact Customer Services. Ways to do so can be found here: https://eonnext.com/contact
It usually takes a few days for a Direct Debit to show on your account, but it will show as being applied on the date your Direct Debit was taken from your bank account. I've found that payments often show on my account fairly late in the day, between five and seven p.m.
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