[Kaw]

Solar system fitted and 3 days laterEON fitted smart meter. Previous daily usage 10-25kwhr, smart meter reading 20-30 kwhr. Assuming a faulty meter and no change in usage and we have the solar system. Complained to EON and still waiting for a date for an engineer - nearly 2 weeks now. Very concerning any advice greatly received.

[geoffers]

@Kaw - advice, as always with these complaints is download the Bright app - register your meters with the app then you can view your usage graphically.

Once your meters are registered you will be able to directly download your usage (choose the granularity you require ie ½hourly; daily etc) in CSV format from the meter - around 13 months worth of data stored on the meter - from their parent website glowmarkt.com

Hope this helps 👍

[Kaw]

@geoffers- Thankyou I’ve done this and strangely their are peeks of electricity being used when we are asleep!!

[Andy65]

Hi @Kaw,

Presumably you have a battery system, is it being topped up from the grid at night?