My Eon Next App is not showing any data for my electricity usage and smart meter readings are not being taken for electricity either - I have to provide these manually whenever I see that a Gas one has been taken.
Gas data and readings are all showing / being taken fine and there is nothing on my online account to suggest there are any communication difficulties with my meters, both of which are on the DCC network and working in smart mode and the lights on my communication hub all appear to be working as they should.
Does anyone else have or have they had this problem with no electricity data on their app (IOS and App are both most recent versions) and if so do you know how I can fix it? Have repeatedly tried deleting and reinstalling the app by various means but nothing changes and despite App updates saying changes have been made to the usage feature mine seems to just remain the same with no electricity data.
Morning @ChrissieMags23 It might be worth downloading the Hildebrand Bright app just to see what usage info the DCC has. Strangely enough I had the opposite problem over the years since having smart meters. Electricity no gas.
You could also try contacting Customer Services to see if they can pull a reading from your electric smart meter. If they can't then they can investigate. Ways to contact Customer Services can be found here: https://eonnext.com/contact
@ChrissieMags23 - If you're meter is visible when using the Citizen's Advice meter checker, I wonder if it could be something simple like a typo with the elec. meter's MPAN serial number having been incorrectly entered on you account by EOn
@WizzyWigg yes I have still got the same meters as I had last year when I had the reverse problem to what I have now.
Problem switched on 27/05/2023 and since then I’ve had odd periods where both sets of usage show on the app (27/09/23 to 01/10/23 and most recently 26/04/24), no data at all shows or only gas shows. Also had one electricity smart meter reading taken on 25/95/2024, but rest of the time they are manual and gas are smart with only occasional need for manual ones.
@geoffers given the above fairly recent smart meter activity and one days electricity data on the app that I have outlined to @WizzyWigg I don’t think there can be a problem with the MPAN number, thanks for the suggestion though.
Afternoon @ChrissieMags23 Sounds familiar. It's only really since January that I've had both my meters (the same as yours Ex Npower installed 2017) produce smart readings and statements. I know that another of our learned colleagues has had similar problems. Ex Npower as well. Have you contacted Customer Services? If so what have they said. If you haven't I would do so (best by email as gives a communication trail) and let's see what the reply is.
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