[Usedtoskate]

I’ve been trying to log in on the app and online for over a week now but keep being given an error message. I’ve had to call to top up my meters, has anyone else had any issues?

[Lee_EONNext]

@Usedtoskate

Just had an update literally as I was typing, it's being worked on by out IT department, at the moment we're unsure where the error is however something is being blocked upon customer trying to sign in, the team are working on it as we speak.

Thank you for being patient with us while this is fixed.

[WizzyWigg]

Morning @Usedtoskate No problems here.
What error message does your app come up with?
If you are using a password manager try just entering your user name and password manually.
If you are using a VPN switch it off when using the app.

[Usedtoskate]

Using it with my iPhone, have tried both and still comes up with not able to log you in. Have deleted the app and reinstalled it, updated and called. Still not logging me in on the app or website.

[WizzyWigg]

@Usedtoskate

Have you tried logging in via your online account via a browser, entering your user name and password manually. If you still have problems you'll need to speak to Customer Services.

[WizzyWigg]

@Usedtoskate Sorry you've said you have tried online account.
There's obviously a mismatch between what you are entering and what is registered on your account.
Definitely contact Customer Services.

[Lee_EONNext]

@Usedtoskate Hey, first off welcome.

I have actually had this a few times on my personal account, whenever I click log in - it seems to not do anything, I have to tap the sign in button a few times and then it works. I am not sure why this is however we are already looking into this. Seems to happen after a few weeks of me not using it.

As mentioned, we do need to make sure the app is having the correct details entered etc. I spoke to someone about this yesterday and it is being looked at. Hopefully moving forward you don't have this again.

Can I ask, did you manage to top up online?