I want to change my energy provider and apply for EON Next Pledge Tracker. I gave my address, annual electricity and gas usage and finally my bank details. However, when I press the final Confirm button I get the following in red letters ''The electricity quote of £1,155.19 is not between our validation window of £1,237.66 and £1,247.62 There is a similar sentence regarding gas''. The application is blocked.
There was no part of the application form that required financial figures. What is wrong?
Morning @BFP1
This might be something you are going to have to contact Customer Services.
Just for interest was your annual usage from a current statement or was it your own calculations? Assuming you already have smart meters I'm wondering if the validation window is a comparison between what the DCC thinks your usage should be in monetary terms and what you say it is.
Saying all that it could be a computer blip, hence unless any of the community learned members can shed further light on the issue Customer Services would be the way forward. Ways to contact them can be found here: https://eonnext.com/contact
Morning @BFP1
This might be something you are going to have to contact Customer Services.
Just for interest was your annual usage from a current statement or was it your own calculations? Assuming you already have smart meters I'm wondering if the validation window is a comparison between what the DCC thinks your usage should be in monetary terms and what you say it is.
Saying all that it could be a computer blip, hence unless any of the community learned members can shed further light on the issue Customer Services would be the way forward. Ways to contact them can be found here: https://eonnext.com/contact
Thanks for the reply. The usage was from a current statement. I have a smart meter. The application form had no space for me to indicate usage in monetary terms, only usage in Kwh. I also noted that as I tried applying several times, my estimated monthly payment went up! I will try contacting customer services. It will be interesting to see how helpful they are.
to me this looks like a software programming error. Their validation window is only £10 wide and your quote is below both figures. Given that the quote has been derived from the. Consumption figures you provided, it points to the validation algorithm being wrong.
Customer services should be able to resolve it for you. Please post back with details of how that conversation goes. We especially like happy endings.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Thanks for the reply. The usage was from a current statement. I have a smart meter. The application form had no space for me to indicate usage in monetary terms, only usage in Kwh. I also noted that as I tried applying several times, my estimated monthly payment went up! I will try contacting customer services. It will be interesting to see how helpful they are.
The quote will be an estimate based on either the figures you enter, so the usage or the system will look at the previous year if available. Everyone has different usage requirements, it could be what your usage is, is lower than previous years. Have you recently moved in?
When it comes to quote, for me personally I would always focus on your unit rates etc, if you have up to date correct usage then of course this will give you a close estimate. Let me know if there is anything customer services advise or if you need me to explain anything further 🙂
Thanks
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I sent an email to Customer Services yesterday. Today I received an email from Eric who asked me when he could phone me to help me apply for the Eon Next Pledge tariff. I gave him a time and he phoned me this afternoon. I gave him all the details required and he completed the application for me with the original quoted monthly estimate. It took about 10 min. I will be transferring to Eon in early October. My monthly payment will be 10- 15% less depending what happens with the 3 monthly changes in the price cap. It is good that there is no charge for changing supplier.
Regards BFP1
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