Problem with completing change to Eon tariff
- Tags for this Thread
- billing
- tariff
- tariff change
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Level 9129-07-24@Lee_EONNext
Completely agree that prices are key, but the issue here is that new potential customers are being prevented from joining because of what appears to be a case of “computer says no” just like in “Little Britain “.Last edited by meldrewreborn; 29-07-24 at 23:13.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 530-07-24So far so good. But the actual transfer needs to go smoothly. I'll report back in October. As mentioned by others the fault in the computer related application system may still need fixing by Eon.
Regards BFP1 -
Community Manager30-07-24Hello @BFP1 Welcome to the Community! I'm sorry there has been a bit of an issue with the website, we're looking into this for all our customers to make sure there are no glitches in the mean time though I'm glad you got sorted and would love to hear about your transfer journey 😀'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7? There are lots of ways to contact us over here!📣
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Community Team30-07-24@BFP1 Did everything go through smoothly on the call?
We've been looking and have not seen any other issues with regards to not being able to click confirmed? Could just be an isolated incident?
Sounds like the switch has been confirmed by Eric which is great news.Have a solar related question? Pop me a tag! Need our customer service teams? Click here! 📣 for ways to contact us -
Level 8730-07-24Evening @Lee_EONNext Don't forget @Sifi also had the same problem. Post is here:
https://community.eonnext.com/thread...ll=1#post52107
Two isolated incidents 🤔. -
Community Team30-07-24@WizzyWigg We've searched high and low, so far it's 2 accounts. It might just need human interaction on occasion, we are keeping an eye on this. If anything pops up we will of course let you all know.
@Sifi have you managed to speak to customer service? It seems you might need a human touch if the online system is still causing you issues?
If you have a screen shot or any error codes that would be amazing. If it's resolved please do let us know.
Thanks -
Level 530-07-24I used my annual usage Kw figures from an older bill - not my most recent one and it allowed me to complete my sign up.
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Level 8730-07-24Evening @Lee_EONNext Thank you for the update. 🕵
It looks it might have been something to do with the accuracy of usage figures 😉Last edited by WizzyWigg; 30-07-24 at 20:51.
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