[Waldi]

every time when i tried to login to my account on e-on website i have that stupid error and i have to click 5-10 times try again before i can login. using chrome i don't know how this looks like on others webbrowser usually don't use them. And also I have 2 accounts is any chance to set somewhere default one?

[Andy65]

Hi @Waldi

Can you explain a bit more about your problem? If you're managing two accounts are you saying that you have two different log ins or are you managing both under one log in?
If you are managing two accounts (ie at two different addresses) under one log in then you can switch between the two by selecting My Account then Switch Accounts.

Are you using Chrome to store/autofill your log in? If you are it might be worth clearing them and staring again. As you've said you can eventually log in that would suggest it's more of a mismatch with your log in details than an actual account issue.

[Waldi]

@Andy65
Hi I using autofill login details. Is stored in passmanager in chrome. Is not important things so is ok. If i click few times button login or wait few minutes 2-3 then I finally login. For me it looks like login serwer is different then website serwer and is much slower. Or database where login details are kept is very slow. And if I usind vpn and forgot disconnecting will never login me.


I have 2 accounts in one address one import one export. Eon doing this way. I know how to switch. But always login me to export one which I need to see once a year. Looking setting where will be possible to set default account or something like that.

[Andy65]

I don't think you can change which account you see first yourself @Waldi, I think that you will need to contact Customer Services to see if they can change it. I assume that the export account was the latest account to be added and I think the latest account becomes the one you first see when you log in.

With the delay in logging in, I suffer with this when sometimes logging into this Community, it's only started to happen since I changed my broadband to EE from BT. It may be worth a reboot of your router, clearing cookies etc to see if that improves it.

[Waldi]

I dont think is broadband problem when I use edge i working a bit beter. Router is doing rebot every Saturday night. I feel like a beta tester sometimes

[WizzyWigg]

Morning @Waldi Looking across the spectrum password managers commonly cause login problems similar to yours. Some are better than others, non are perfect. Regular housekeeping (clearing caches, cookies, etc and unwanted detritus) can give improved results.