[geoffers]

Originally Posted by Thewookiewon

...If both meters are connected and set to half hourly then there is no point showing me excess UI to submit a reading....

But if your automatic reads failed for any reason you'd start complaining that the UI didn't have any facility for entering manual readings🤣

[Thewookiewon]

Originally Posted by geoffers

But if your automatic reads failed for any reason you'd start complaining that the UI didn't have any facility for entering manual readings🤣

That's where companies need to be proactive, simple solutions like communications to users on the error of no reading, coding in the app to then show a submit meter reading option of no communications gadget than 1 month or longer

[WizzyWigg]

@Thewookiewon @geoffers
I do wish life was that simple.
I used to say "the planet will come to a grinding halt not when someone pushes 'The Button', but when someone pulls the plug out of the Tinternet. In fact I still say it.
We had a slight taste yesterday 😉.

[meldrewreborn]

@Thewookiewon

As Eon Next's billing system is Kraken, they may change to doing that, but no supplier is going to change their approach to fit the desires of small numbers of individual customers - so if that feature is important enough to you, above any other benefits Eon Next has made available to you, then in time you can leave subject to the terms of your tariff. We're just other members of the public, we hold little sway with the movers and shakers of Eon Next (mores the pity!)