I applied to switch to EV tarriff 5 weeks ago, contact customer service many times. Every time same answer, somebody will call me in 2 working days, but on one ever actually calls me.
@w87906965 It seems like expecting returned calls from EOn is like waiting for 🐖🐖2🪰...
I applied for my EV switch by email; received an instant quote response which I accepted by return and was switched to the EV tariff within a couple of days.
@w87906965 - How did you make your original application? .... by phone or email?
If you already have smart meters and you are happy that the EV tariff is what you want, what not just go ahead with an eMail application. All you need to do is make sure you've accepted ½ hourly meter reads which you can do online via your account
It amazes me how many apparently “simple” issues cannot be promptly resolved by the energy specialists. And with no explanation of what underlying issue holds things up.
and a complaint can take up to 8 weeks to resolve, so doesn’t always offer a satisfactory alternative.
Last edited by Anasa_EONNext; 6 Hours Ago at 12:15.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
It amazes me how many apparently “simple” issues cannot be promptly resolved by the energy specialists. And with no explanation of what underlying issue holds things up.
and a complaint can take up to 8 weeks to resolve, so doesn’t always offer a satisfactory alternative. Eon Next doesn’t have a tier of senior advisors to deal with thorny issues - or so we’ve been told in the past.
Morning @meldrewreborn Spot on 👍. Though I can remember you saying to me in one of my first threads, "How dare you have the temerity to suggest a logical policy!" 🤣🤣🤣
Have a great day. 😎
@meldrewreborn @WizzyWigg - the thing that strikes me compared to other customer service centers is that EOn don't apply a ticket number to calls, so there's no way to progress or refer back to an issue.
So although the so-called "energy specialist" may promise a call back, if there's no ticket number to progress and the call doesn't get passed on or is forgotten, it just dies 🥴
Last edited by Anasa_EONNext; 6 Hours Ago at 12:13.
Morning @meldrewreborn Spot on 👍. Though I can remember you saying to me in one of my first threads, "How dare you have the temerity to suggest a logical policy!" 🤣🤣🤣
Have a great day. 😎
I’ve often thought that a brains trust of the top contributors could solve all of these problems very quickly!
I suspect that we’d come at too high a price though.
@meldrewreborn @WizzyWigg - the thing that strikes me compared to other customer service centers is that EOn don't apply a ticket number to calls, so there's no way to progress or refer back to an issue.
So although the so-called "energy specialist" may promise a call back, if there's no ticket number to progress and the call doesn't get passed on or is forgotten, it just dies 🥴
It's probably why you and me tend to use emails 😉. Sometimes take a little longer but I've always found they produce the necessary result.
i used emails to complain to O2. I got automatic acknowledgments but no action. So I’ll use email but if no action is forthcoming quickly, I’ll use the phone so I know what is supposed to happen.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.