[w87906965]

I applied to switch to EV tarriff 5 weeks ago, contact customer service many times. Every time same answer, somebody will call me in 2 working days, but on one ever actually calls me.

[geoffers]

@w87906965 It seems like expecting returned calls from EOn is like waiting for 🐖🐖2🪰...

I applied for my EV switch by email; received an instant quote response which I accepted by return and was switched to the EV tariff within a couple of days.

[w87906965]

@geoffers
I'm gonna call them today. If no solution over the phone, I'll switch. This is absurd.

[geoffers]

@w87906965 - How did you make your original application? .... by phone or email?

If you already have smart meters and you are happy that the EV tariff is what you want, what not just go ahead with an eMail application. All you need to do is make sure you've accepted ½ hourly meter reads which you can do online via your account

[meldrewreborn]

It amazes me how many apparently “simple” issues cannot be promptly resolved by the energy specialists. And with no explanation of what underlying issue holds things up.

and a complaint can take up to 8 weeks to resolve, so doesn’t always offer a satisfactory alternative. Eon Next doesn’t have a tier of senior advisors to deal with thorny issues - or so we’ve been told in the past.

[WizzyWigg]

Originally Posted by meldrewreborn

It amazes me how many apparently “simple” issues cannot be promptly resolved by the energy specialists. And with no explanation of what underlying issue holds things up.

and a complaint can take up to 8 weeks to resolve, so doesn’t always offer a satisfactory alternative. Eon Next doesn’t have a tier of senior advisors to deal with thorny issues - or so we’ve been told in the past.

Morning @meldrewreborn Spot on 👍. Though I can remember you saying to me in one of my first threads, "How dare you have the temerity to suggest a logical policy!" 🤣🤣🤣
Have a great day. 😎

[geoffers]

@meldrewreborn @WizzyWigg - the thing that strikes me compared to other customer service centers is that EOn don't apply a ticket number to calls, so there's no way to progress or refer back to an issue.

So although the so-called "energy specialist" may promise a call back, if there's no ticket number to progress and the call doesn't get passed on or is forgotten, it just dies 🥴

Then there's this forum where somebody occasionally trawls back through old posts which may be months or years old, and then says "hope your issues got resolved" 🤣

[meldrewreborn]

Originally Posted by WizzyWigg

Morning @meldrewreborn Spot on 👍. Though I can remember you saying to me in one of my first threads, "How dare you have the temerity to suggest a logical policy!" 🤣🤣🤣
Have a great day. 😎

I’ve often thought that a brains trust of the top contributors could solve all of these problems very quickly!



I suspect that we’d come at too high a price though.

[WizzyWigg]

Originally Posted by geoffers

@meldrewreborn @WizzyWigg - the thing that strikes me compared to other customer service centers is that EOn don't apply a ticket number to calls, so there's no way to progress or refer back to an issue.

So although the so-called "energy specialist" may promise a call back, if there's no ticket number to progress and the call doesn't get passed on or is forgotten, it just dies 🥴

It's probably why you and me tend to use emails 😉. Sometimes take a little longer but I've always found they produce the necessary result.

[meldrewreborn]

@WizzyWigg

i used emails to complain to O2. I got automatic acknowledgments but no action. So I’ll use email but if no action is forthcoming quickly, I’ll use the phone so I know what is supposed to happen.