'Your prepayment card or key will update with the new prices automatically when you top up on or after 1 July (it can sometimes take up to 3 top ups to do this)'
C'mon, it's 2024 for crying out loud; yet it can sometimes take up to 3 top ups to apply new prices. Really!
Strange how when it goes up, it happens after first top up
It depends on whether the usage from the price change is accurately charged at the new rates, even if that is retrospective. I haven't a clue but would be very surprised if prepayment customers were overcharged in these circumstances - and we've had a number of price reductions already.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
I haven’t got a clue either but the claim is that there is a disparity between prices going up and prices going down. We all know the claims about petrol prices but I’ve no idea if that claim is true or just urban myth.
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