This is getting really ridiculous now. After spending hours on Tuesday night getting this ordeal sorted and being told that the account is closed and not to worry I am now receiving emails from Eon saying the account is still active and asking me to phone them to clear it up.
Hiya Sean,
@WizzyWigg is absolutely right here - it's not on and I'm so sorry you've had any further communication from us asking for a repayment. I'm afraid @Milly_EONNEXT is on holiday today, and I don't want to give you any incorrect information. I've taken this to our bereavement team to get some answers and I will let you know as soon as I do. 😊
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Hello @Sean12 I'm so sorry to hear of the trouble you've had with this I do know that @Milly_EONNEXT has reached out to you a little while ago and you are in good hands.
I'm so pleased you were able to find us on the Community and we were able to get our bereavement specialist to look into this for you as with situation like this we want your journey to be as smooth and as stress free as possible.
If there is anything else you need then please get in touch. We're hear to help and make the process better so we appreciate all your feedback.
It would be great to hear back from you and let us know how your customer journey went as it will also help others that may have the same issue during a very difficult and sensitive time.
'The greatness of a community is most accurately measured by the compassionate actions of its members’
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@Sean12 @meldrewreborn- I also have a case where my father who died over a year ago is being chased for £492. He did not leave any money in his estate as he rented and has very little. I could really do with some help with this as E-on have been useless. They were meant to call me back but didn't and instead decided to pass my email address onto the solicitors. I could really do with some help with this!
Kind regards, Barrie
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