[meldrewreborn]

That sounds like an improvement.

Apparently EDF came bottom of their list after a switch to a new billing system - I mentioned that I couldn't change my DD with EDF via the web a while ago.

EDF queried the methodology of the survey say as it was only based on Telephone responses it was unfair to them.

Personally I prefer the telephone as I want to be treated as an individual with human contact, although my interaction with customer services is very infrequent.

[JoeSoap]

@meldrewreborn

Not a bad achievement. This will be a good post to link to when folks say they’re going to move elsewhere due to poor customer service.

Unless they’ve going to move to the two companies rated better of course 😁

[meldrewreborn]

@JoeSoap

I don't actually take much notice of customer service ratings, as I feel the evidence for doing so is weak. The vast majority of customers don't have any problems, and when they do the problems are generally sorted quickly. The problems that are not sorted and end up going to say an ombudsman for resolution are very rare indeed.

So for me price is all important. In the extremely unlikely event that there are problems I'll sort them.

[JoeSoap]

Originally Posted by meldrewreborn

@JoeSoap

I don't actually take much notice of customer service ratings, as I feel the evidence for doing so is weak. The vast majority of customers don't have any problems, and when they do the problems are generally sorted quickly. The problems that are not sorted and end up going to say an ombudsman for resolution are very rare indeed.

So for me price is all important. In the extremely unlikely event that there are problems I'll sort them.

I do take notice of the ratings when switching but also the price of course. I tend to choose one of the big suppliers and seem to recall that some of those who chose the best-priced fixes from the small suppliers just before the energy crisis got a shock when their supplier went under and they were switched to the very expensive variable rate of another supplier.

So for me, it's one of the biggies after taking into account price and rating.

[meldrewreborn]

@JoeSoap

Yes that happened to me twice, but I’d had years of big savings from the competitive suppliers before that.
It seems that OFGEM can regulate standing charges upwards but failed to ensure the financial stability of those it regulated.
Perhaps they’ve learned from that experience but what they seem to have done is ensured that competition is only minimal nowadays as few new suppliers exist.

[JoeSoap]

@meldrewreborn

Swings and roundabouts, I guess. However we choose our tariffs, at least we're making an effort rather than sticking on the same SVR with the same supplier for ever and ever.

[meldrewreborn]

@JoeSoap

It’s ironic that the price cap was introduced to protect those who never switched supplier or tariff. It nevertheless represented the most expensive of the suppliers offerings. But when the Putin energy crisis happened the price cap tariffs became the cheapest.