[Kingl17]

Hi all,

Im trying to see what else I can do.

I moved out of a flat in September 2022, I informed EON that I was moving out, same with all the other supplier, I received my final bill, which was paid in full, then they said that I had £20 credit and they send it back to my account.

Everything fine there, account closed, paid in full, I moved out.

Then 2 months ago in 2024!! I receive a text saying that I need to pay £1250 !! when I saw the bill, I can see that EON decide to open the account again even when I told them I moved out and they want me to pay the bills from September 2022 until April 2023!!!

They said that no one made payments during that period so they think I should pay for it even when I not the landlord!!!

They didn't even try to contact the landlord about this and they are sending me numerous emails asking me to pay and asking me for "proof that I moved out"

Why do I have to provide proof of me moving out of a property if I followed their moved out process??

Why they reopen an account that was closed for almost 2 years ago without my authorisation?

I would be very graceful for any help here!

[DebF_EONNext]

Hiya @Kingl17 welcome to the community 😊

There's a few things that spring to mind for me here:

1. When the next person moved in they provided a high opening reading which would then cause a re-bill on your account.
2. There has been an error when processing the home move.
3. The home move wasn't fully completed on our side (did your final bill have the words 'Final Bill'?) so the system hasn't recognised you have moved home.
4. If you have been asked to send proof, a tenancy agreement, bank statement, council tax letter etc showing your new address then this should be accepted 🙂

As @HelenaP_EONNext has mentioned get in touch with our energy specialists and they will be able to get this sorted out for you, you can find all of our contact info in this thread How to contact E.ON Next

[retrotecchie]

Originally Posted by Kingl17

...they want me to pay the bills from September 2022 until April 2023!!!

Well, they are out of luck. It's now June 2024 so the time period falls well outside the maximum 12 months back-billing period.

If your account was closed then your interaction with them is over. Someone will be responsible for that period and in the absence of a new tenant, that would be the landlord.

[HelenaP_EONNext]

@Kingl17 Welcome to the Community! 👋

When you received the bill, did this show the account in your name or was this showing as 'The Occupier' ? I understand this was quite some time ago, but when you moved out do you know if the property was occupied by someone else or if the landlord was responsible for the property upon your move out? 🤔

If you are able to provide our energy specialists with this information they may be able to update the period which you were not liable

[Kingl17]

@HelenaP_EONNext I received a text and a email with the bill in my name, I asked why Im receiving this bill if I notified EON I moved out and the account was closed, they are avoiding that question.

I know that when I moved out someone else moved in, I contacted them and they said they received bills to "the occupier" and they paid them in the post office, they sent me photos of this and even sent me photos with the payment receipt, I sent this to EON but they don't want to see it, they are asking me for proof that I moved out!!! how im supposed to proof that???

this is the message that I received today from the person handling my complaint:

"Hello,
Hope your well,
Just an update on the complaint, Can you send us proof of move out date so we can rectify the issue and rebill account according to the date of move out. In order to do this we need proof otherwise we won't be able to do anything. You'll need to get in contact with the landlord to get tenancy agreement we are not responsible for this please.
Kind regards,
Mohammad
Eon Next"

[meldrewreborn]

Ask Eon Next for their “proof” that you are liable, even before considering the back billing rules.
the post by @retrotecchie above is absolutely spot on, and exactly what I would have posted if I were not late to the party.

[Kingl17]

@DebF_EONNext

I received a Final Bill and paid it and the account was closed
They even sent me a message later saying that there was a small refund of £18 and they sent it to my account
The next tenant received various bills to "The Occupant" and they paid them in the Post Office
Also, I provided them with the Landlords details and they are refusing to contact the Landlord

There is no way I can prove I moved out with a tenancy agreement as it was on a rolling contract, Bank Statement?? what should I show there?
Council Tax? This was 2 years ago, how EON think I will keep every single paper or receipt?

And they wont answer the question why my account was reopened 2 years later, when I was on the phone with one of the guys from EON, he told me, Yes I can see you closed your account 2 years ago, I don't know why we reopen it

[Kingl17]

Originally Posted by DebF_EONNext

Hiya @Kingl17 welcome to the community 😊

There's a few things that spring to mind for me here:

1. When the next person moved in they provided a high opening reading which would then cause a re-bill on your account.
2. There has been an error when processing the home move.
3. The home move wasn't fully completed on our side (did your final bill have the words 'Final Bill'?) so the system hasn't recognised you have moved home.
4. If you have been asked to send proof, a tenancy agreement, bank statement, council tax letter etc showing your new address then this should be accepted 🙂

As @HelenaP_EONNext has mentioned get in touch with our energy specialists and they will be able to get this sorted out for you, you can find all of our contact info in this thread How to contact E.ON Next

So, I found a council tax bill from when I moved out, the name of the landlord is in it saying that the landlord was responsible for paying the council tax from the date I left the property, I sent it to EON, and here is the reply I got:

Hi,
Hope you're well, I have sent you the bill statement by a separate email. We need a letter with confirmation that you have moved out and with the dates provided. We need this so we can bill you up until the move out date.
Kind regards
Mohammad
Eon Next

I don't know what else to do, this person keeps asking me for "proof" I sent a council tax bill as suggested by on EON advisor here and he still doesn't want to accept it

[meldrewreborn]

@Kingl17

write back and point out that you have supplied proof. Can they supply any evidence that negates that? Threaten to raise a complaint (and be fully prepared to do so) giving them one last opportunity to get it done correctly.