[Kerensa]

I have just had solar PV fitted and applied for SEG account. I have had an email saying the application is good and have an account number and the final stage is the MPAN. I am already an E.ON customer.
I gather this can take a while. I am hoping that I will get payed for my exports using that initial export reading photo I took. Can anyone tell me if these payments will be backdated to that photo number or is an initial reading taken again after the MPAN is set ??

[Lee_EONNext]

Hey @Kerensa

How are you? great to see you on the Community!! I've been a little busier than normal, hence the late reply.

So....That's fantastic news that you have your eligibility confirmed. When the team confirmed your status, did they advise on your agreement/start read? Sometimes it gets missed as there can be alot of data on the email??

If your install has taken place in the last 12 month's then your start read should be zero, there are some cases where it might be higher, with eligibility confirmed we can check what your start read is if you like?

@Kerensa I would usually refer you to our Customer Service Team at this point however, as I've kept you waiting - Feel free to pop me a DM with your SEG account details and I can confirm the start read for you.

Let me know 😀

@WizzyWigg Thank you for the tag, we appreciate you 😀

[WizzyWigg]

Afternoon @Kerensa welcome to the community. I'll tag in @Lee_EONNext to see if he can offer advice on your thread.

[Kerensa]

@WizzyWigg Thanks

[Kerensa]

@Lee_EONNext Hi Lee thanks for your email.

Eon have confirmed my account and the start read is zero so I think I'm sorted.

Many thanks

Kerensa

[Lee_EONNext]

@Kerensa That's great to read.

Don't be a stranger, tag away if you need us.

Thanks