Hello.
Posting on behalf of a friend.
She is with EON and she woken up to EON charging her over 2k for gas she hasn’t used and it has now placed her in debt.
She is a single person who lives alone in a small 1 bed flat. She has no dependents.
EON have said the charge is based on her usage from March 2024 til present. She doesn’t ever use the hob and/or cooker. She doesn’t use the oven. She has a multitude of health conditions so finds it very difficult to cook and only uses the bath. We are struggling to understand how EON are attempting to charge her over 2k for just using the bath. Surely her water bill would have gone up too? It hasn’t FYI.
She normally pays a fixed tariff of £52 - something she has done successfully for as long as she has been with EON and has always been in credit on her account.
She has called and queried it and the colleague she spoke to did not seem to care and only said they could escalate her compliant but there was a back log of two weeks. I don’t think she can contact the ombudsman until 8 weeks have passed. We have suggested to call EON everyday to ask for an update and pressure them to rectify their gross mistake and theft.
She cannot work due to her health conditions and disabilities. She has Crohn’s disease and neurodivergence and narcolepsy and is already in quite poor health and this is causing her an exacerbated amount of stress and anxiety.
What can she do if anything? Has anyone else been through this before and can provide us some advice?
My friend is in incredibly poor health. She is in and out of hospital and being placed in debt because of this is causing a significant amount of unnecessary stress and anxiety?
Thank you in advance.
Posting on behalf of a friend.
She is with EON and she woken up to EON charging her over 2k for gas she hasn’t used and it has now placed her in debt.
She is a single person who lives alone in a small 1 bed flat. She has no dependents.
EON have said the charge is based on her usage from March 2024 til present. She doesn’t ever use the hob and/or cooker. She doesn’t use the oven. She has a multitude of health conditions so finds it very difficult to cook and only uses the bath. We are struggling to understand how EON are attempting to charge her over 2k for just using the bath. Surely her water bill would have gone up too? It hasn’t FYI.
She normally pays a fixed tariff of £52 - something she has done successfully for as long as she has been with EON and has always been in credit on her account.
She has called and queried it and the colleague she spoke to did not seem to care and only said they could escalate her compliant but there was a back log of two weeks. I don’t think she can contact the ombudsman until 8 weeks have passed. We have suggested to call EON everyday to ask for an update and pressure them to rectify their gross mistake and theft.
She cannot work due to her health conditions and disabilities. She has Crohn’s disease and neurodivergence and narcolepsy and is already in quite poor health and this is causing her an exacerbated amount of stress and anxiety.
What can she do if anything? Has anyone else been through this before and can provide us some advice?
My friend is in incredibly poor health. She is in and out of hospital and being placed in debt because of this is causing a significant amount of unnecessary stress and anxiety?
Thank you in advance.
