Whilst checking my online account today I received the message 'help us make things better by taking this survey' When I clicked on the link I was sent to 'Non-communicating smart meter survey' ('You have been identified as a user whose smart meter has stopped communicating.') This latter page pre-populated the wrong email address which I could not amend. As far as I am aware my meter is working correctly. What is going on?
I've taken out the link from your thread so we don't confuse other members. You're so right - why did you get this?
Unless you've been told something is wrong with your meter - you should have nothing to worry about. I've sent you a direct message and I can look into this and why you got it! I'm so sorry you did🤔
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