@asplindp Welcome to the Community! I have made amendments to your post by removing any personal account details, this is just to ensure the safety of our posters 🙂
Have you been in contact with our SEG team via email? They can also be contacted on 0808 501 5218 if this assists you to receive a quicker response/further advice on any information required to progress this as soon as possible for you!
You can also contact our customer service team via Whatsapp, Twitter and Facebook, our energy specialists can then take a look into your account to check if we have any updates on your application for you.
🌲 “Nature is the source of all true knowledge.” – Leonardo da Vinci 🌲
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@Lee_EONNext no not yet unfortunately, Export switching is not easy! I was told by the SEG team to speak to Octopus, but they've referred me back to E-ON. I've been recieving SEG export payments for over a year, so don't know why the switch is so difficult.
I've responded to E-ON SEG team and awaiting a response.
As discussed, it seems the previous supplier just needed to accept and not reject the switch, its been requested again so lets keep an eye on it over the next 7 days.
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