[Connor_EONNext]

Good Morning 😁

We have some new members to welcome today, big hello to @Aditta @VictoriaBe @MaCRAIG @Stuart168 @Lopesmarie - Hello everyone 👋

What brings you over to the Community? Looking for anything in particular? Take some time, have a look around and get familiar with how the Community works 😁

If you need anything, let us know😀

[Stuart168]

[QUOTE=Connor_EONNext;57170]Good Morning 😁

We have some new members to welcome today, big hello to @Aditta @VictoriaBe @MaCRAIG @Stuart168 @Lopesmarie - Hello everyone 👋

What brings you over to the Community? Looking for anything in particular? Take some time, have a look around and get familiar with how the Community works 😁

If you need anything, let us kno

[Poppy_EONNext]

Hey @Stuart168, Welcome to the Community 😁
Have you reached out to customer service? This would need to be raised with our smart team to attempt to reconnect, if this fails an appointment will be arranged 🙂
Let us know how you get on!

[Poppy_EONNext]

@Stuart168 I am going to pop you a DM to get some details from you so I can look into this further for you 🙂

[Lee_EONNext]

Happy Sunday Community

I hope everyone is having a good day so far?

A huge welcome to our new members @HelpWanted @gillyricardo @jackycampbell @LUCKEY3 @Sharleen2988 @elfman @Bratz2507

Please have a look around and let us know if you need anything.

Thanks everyone.

[EV7]

I see the website is being updated this morning.
Let's hope they'll make electric meter readings available for anyone that's tried switching to the EV tariff.
It's like working in the dark without :)

[Lee_EONNext]

@EV7 Hi, great to have you on the community

This could be the EV tariff is billed to data and not readings. If you need anything in terms of the data etc, it's best to contact customer services.

Thanks

[Lee_EONNext]

Good afternoon Community

How are we all? I hope we're having a good day?

Start of a new week and here we have our new members - @MichD @tordita @Carol1234 @KarenDettm @Glan04 @JEM10 @DavidClifford @Natalia2544 @Heddon @Brushbro2411 @Lshaw22 @Birch @jack6899

Welcome all, shout out if you need anything.

[EV7]

No need to hide the meter readings though ;)
I can still read them every day and submit them but theyre not displayed on the website.
Surely the idea of a smart meter is to avoid me having to submit them, they should be visible.
It's only when you switch to the EV tariff that they become hidden.
What about having a button on the website so the customer can decide whether they should be hidden?

Re: 'shout out if you need anything'
I need to see the electric meter readings on the website :)

[Lee_EONNext]

@EV7 You can view your readings on your meter at any time. The readings are not hidden from the website, its purely they are not used to bill you & therefore wouldn't be there to see, as the statement should answer all your questions. However, with an EV Tariff, we don't use reads to bill so looking at them would essentially cause you a false bill/charges.

Your smart meter submits data half hourly, which is what is used to bill you on the EV Tariff.

If you wish to discuss your account then please be advised the forum is not a Customer Service Platform & you will need to contact Customer Services to discuss.

If you wish to start a thread based on your experiences or you have a specific question etc, please feel free to in the Accounts, Billing & Tariffs section and you may get the help your looking for from other members or another member who has had a similar question may share their experiences.

Thanks