How are we all? It's Monday and time to welcome our new members, just a couple today so please join me in saying hello.
@woodley @Bearsmum I hope you're both having a great day?
What brings you both here? Anything in particular? Pop us a tag or message and we can help. Feel free to take a look around, it's great to have you.
Thanks 😀
Have a solar related question? Pop me a tag! Need our customer service teams? Click here!📣 for ways to contact us
Hello Helena (or Lee - funny how the name on this post changed!)
Yes, there are some things in particular that brought me to the community. Being repeatedly lied to over the phone, being mis-sold a tariff that was massively more expensive than the one I was quoted for and agreed to, catching you breaking the GDPR, oh, and the way you break marketing laws by making it impossible to apply for a SEG tariff without 'opting-in' to receiving marketing communications, for example.
I can understand that you’re aggrieved. Your fellows here try to assist each other in resolving issues and we’re not in the pay of any supplier. But experience is certainly valued, so welcome!
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@AndrewR welcome to the community 😊 I't sounds like you've had a poor experience so far so please accept my apologies on behalf of E.ON Next. This isn't the usual standard that we would expect for our customers and I'm sorry that you feel let down.
It might be helpful for our other members to give you some advice with a little more context? You can start your own thread here: Start a Conversation and in the meantime if you haven't already you could also raise a complaint. You can find our complaints handling procedure on our website by clicking this link: Let us know if you're unhappy
If there is anything I can help you with please just let me know!
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
​​​​​​​• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
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